Airline Customer Service Representatives

About the position

Hallmark Aviation Services is seeking friendly and professional Customer Service Representatives who are fluent in German to provide exceptional service to international airline passengers at ATL International Airport. This entry-level position offers a starting pay of $19.00 per hour and requires a flexible schedule, including weekends and holidays. The role involves various customer service duties, including assisting with fare quotes, boarding gate functions, and maintaining professional interactions with passengers and crew.

Responsibilities

• Assist customers with fare quotes and boarding gate functions.
• Perform assignments at the ticket counter, airport lobby, baggage counter, and gate check-in.
• Maintain appropriate and professional interaction with airline passengers, clients, and crew.
• Translate and transcribe when possible.
• Handle company assets carefully and be aware of costs associated with damage.
• Complete accurate cash handling transactions, manifests, and labeling.
• Operate machinery in accordance with operational policies and standards.
• Use computers, printers, and other equipment to manage data and information confidentially.

Requirements

• At least 18 years old with a High School Diploma or G.E.D.
• Ability to obtain security clearance from US Customs and Border Protection.
• Fluency in English and German, both spoken and written.
• Flexible schedule to work weekends, holidays, and overtime.
• Basic math skills including adding, subtracting, division, and multiplying.
• Computer literate with common sense and organizational skills.
• Ability to make quick and rational decisions.
• Effective communication and good listening skills.
• Ability to multi-task in a fast-paced environment.
• Ability to read and comprehend reference materials, instructions, policies, and procedures.

Benefits

• $19/hr salary
• Paid parking
• Voluntary dental and vision insurance
• 401k plan