Airline Ground Handling General Manager | HVN | Join a growing company!

$75,000 - $80,000/Yr

Trego-Dugan Aviation - New York, NY

Full-time - Mid Level

New York, NY

Support Activities for Transportation

About the position

The Airline Ground Handling General Manager at Trego/Dugan Aviation is responsible for overseeing the daily operations at the New Haven Regional Airport (HVN). This role ensures compliance with company and federal policies, manages employee performance, and maintains safety standards. The manager will also serve as a liaison between the airline and various stakeholders, ensuring effective communication and operational efficiency.

Responsibilities

• Establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments.
• Address issues and provide corrective action as they warrant.
• Ensure compliance with all Federal directives and security requirements.
• Audit to ensure quality assurance.
• Ensure compliance for controlling station expenses/costs and maintain an effective cost control program.
• Establish airport and local community relations as liaison with airport city officials, FAA, TSA, policy and fire departments.
• Coordinate airline vendor functions and act as the liaison for local contracts providing services to airlines, such as fueling, skycap, security, catering, cleaning, and ground handling.
• Evaluate performance and implement appropriate measures to review the service provided to airlines.
• Ensure compliance with all station manuals and monitor for current revisions and availability.
• Ensure compliance of customer service, baggage handling, and departure dependability.
• Monitor and verify quality control.
• Establish effective and cost-efficient work schedules for all station employees.
• Participate in establishing interview, hiring, and workforce requirements.
• Coordinate, provide training, and ensure training requirements are met for all employees.
• Provide feedback, research, and response to customer complaints/compliments in coordination with Customer Relations.
• Establish employee recognition programs for station achievements.
• Work to establish contract revenue and actively pursue opportunities to ensure station profitability.
• Perform all functions of a Station Agent.

Requirements

• Three years of supervisory/management experience in the airline industry.
• High school diploma or equivalent; college preferred.
• Thorough working knowledge of the aircraft used at the station.
• Thorough working knowledge of current FAA/TSA security directives & procedures affecting CSA/GOA Services and general procedures for passenger processing and baggage transfers.
• Must possess a valid Driver's License.
• Must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airline companies.
• Must obtain a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period.

Nice-to-haves

• Experience in customer service management.
• Knowledge of airline operations and regulations.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Vision insurance