Airport Account Manager - FLL NK

Ermc Aviation - Fort Lauderdale, FL

Full-time - Mid Level

Fort Lauderdale, FL

Support Activities for Transportation

About the position

The Airport Account Manager is responsible for building partnerships with customers and ensuring exceptional customer service delivery. This role involves reviewing operational and financial reports, ensuring compliance with policies and regulations, and participating in employee relations investigations. The manager will also recruit and train employees, promote team-building initiatives, and lead the team in achieving operational and financial goals.

Responsibilities

• Build partnerships with customers and set an example for exceptional customer service delivery.
• Review operational and financial reports to ensure station goals are met and take corrective action as needed.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Participate in employee relations investigations and resolve issues professionally and timely.
• Promote and adhere to safety, anti-harassment, and equal employment opportunity policies.
• Recruit new employees and promote team-building initiatives.
• Perform coaching and mentoring activities to develop and motivate team members.
• Ensure employees are properly trained and audit safety records as needed.
• Set, measure, and manage performance of self and others.
• Lead team members in achieving operational and financial objectives.
• Perform other related duties as assigned.

Requirements

• Must be a local (in-state) resident.
• Valid In-State Driver's License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• High School diploma or GED.
• Two+ years of relevant experience.
• Strong problem-solving skills.
• Excellent customer service skills.
• Excellent interpersonal and communication skills.
• Strong organizational skills.

Nice-to-haves

• Four-year college education or equivalent experience.
• Four+ years of relevant experience.
• Relevant supervisory experience.
• Ability to apply creative solutions that positively impact results.
• Ability to effectively resolve employee conflicts.
• Strong leadership qualities and ability to create a passionate and efficient workforce.