Airport Agent - Ramp and Customer Service

$34,445 - $34,445/Yr

American Airlines Group - Medford, OR

Full-time - Entry Level

Medford, OR

Air Transportation

About the position

The position at Envoy Air involves guiding and directing aircraft on the taxiway, handling passenger baggage, and ensuring a seamless check-in experience for travelers. Employees will work in a dynamic environment, contributing to the safety and efficiency of airport operations while providing excellent customer service. This role offers opportunities for career development within a stable and growing airline.

Responsibilities

• Guide and direct incoming and outgoing aircraft at the airport on the taxiway to ensure safe and timely gate operations.
• Load, unload, sort, and transfer passenger baggage, cargo, and company materials, with some items weighing up to 75 lbs.
• Drive ground equipment such as tugs and belt loaders to assist with aircraft operations.
• Collaborate with the internal team to ensure safe and on-time departures.
• Clean the interior of the aircraft and service aircraft lavatories as needed.
• Greet passengers and provide a seamless check-in and ticketing experience.
• Use reservation/ticketing software to rebook itineraries and issue boarding passes.
• Communicate important information to passengers regarding their trips and belongings.
• Resolve passenger issues in a timely and friendly manner during flight interruptions.
• Track the location of baggage and handle passenger inquiries in the Baggage Service Office.

Requirements

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Possess a valid, unexpired state driver's license
• Ability to work rotating shifts including days, overnights, weekends, and holidays
• Flexible to work additional hours with short notice when necessary
• Must be able to carry, bend, lift, and turn with bags weighing up to 75 lbs.
• Willingness to work outside in variable weather conditions
• Enjoy working under deadlines and in a physical job outdoors
• Ability to communicate clearly, politely, and friendly
• Fluency in reading, writing, and speaking English
• Authorized to work in the United States without sponsorship

Benefits

• Employee flight privileges within the American Airlines global network
• Training and development programs
• Comprehensive health and life benefits
• New pay rate of $16.56/hr
• Immediate hiring and free flights