Airport Agent - Ramp and Customer Service

$31,013 - $31,013/Yr

American Airlines Group - Appleton, WI

Part-time,Full-time - Entry Level

Appleton, WI

Air Transportation

About the position

As a Customer Service Agent at Envoy Air, you will play a crucial role in providing outstanding customer service and ensuring a positive travel experience for passengers. This entry-level position offers immediate hiring with no prior experience required, and includes comprehensive training and development programs to help you advance your career. You will work in a dynamic environment, assisting passengers with check-in, ticketing, and baggage handling while enjoying the benefits of flexible scheduling and travel perks.

Responsibilities

• Greet passengers and provide a seamless check-in and ticketing experience.
• Utilize reservation/ticketing software to rebook itineraries and issue boarding passes.
• Load, unload, and sort freight, mail, and baggage safely and efficiently.
• Ensure on-time departures and arrivals while interacting courteously with customers.
• Drive company vehicles on the tarmac to transport luggage to their destinations.
• Work outdoors in various weather conditions, providing a non-repetitive work environment.

Requirements

• Must be able to carry, bend, lift, and turn with bags weighing up to 75 pounds.
• Valid driver's license (some restrictions may apply).
• Must be 18 years or older.
• High school diploma, GED, or international equivalent required.
• Ability to pass a pre-employment drug screen and background check.
• Authorized to work in the U.S. without sponsorship.

Benefits

• Travel for free with family and friends on American Airlines flights.
• Comprehensive health, dental, prescription, and vision coverage.
• 401(k) program with employer contributions after one year.
• Paid on-the-job training and development programs.
• Flexibility to trade shifts and available overtime.
• Major discounts on hotels, cars, cruises, and more.