About the position
The Airport Communications Operator position is a critical role within the Operations Division of the City of Houston's Airport Communications Center (ACC). This position is responsible for operating communications equipment to receive and process both emergency and non-emergency calls for assistance at the airport. The operator will monitor and respond to alarm systems, aircraft emergency alerts, and incidents occurring within the airport terminal and on the roadways. The role requires a high level of coordination and communication with various stakeholders, including the Transportation Security Administration (TSA), Houston Fire Department (HFD), and Houston Police Department (HPD), to ensure the safety and security of all airport operations. In this role, the operator will manage the airport telephone exchange system, which includes the public address system and TDDs. They will provide routine information to customers regarding airline arrivals and departures, traffic conditions, parking information, and service complaints. The operator will maintain a daily log of calls and direct public inquiries to the appropriate parties, ensuring that all communications are handled efficiently and effectively. Additionally, the operator will broadcast critical information regarding aircraft emergencies and hazardous conditions as outlined in the Airport Emergency Procedures Manual. The position also involves entering and updating domestic and international airline schedules into the information display system, monitoring access control systems to prevent unauthorized access to secure areas, and notifying authorities of civil defense alerts. The operator will relay information regarding maintenance issues and updates to the maintenance tracking system. This role requires the ability to work in a fast-paced environment, often dealing with emergencies and high-stress situations, while maintaining a calm and professional demeanor.
Responsibilities
- Operate communications equipment to receive and process airport emergency and non-emergency calls for assistance.
- Monitor and respond to alarm systems signals, aircraft emergency alerts, and airport terminal incidents.
- Provide routine information to customers regarding airline arrivals and departures, traffic conditions, and service complaints.
- Maintain a daily log of calls and direct public inquiries to appropriate parties.
- Broadcast information regarding aircraft emergencies and hazardous conditions as specified in the Airport Emergency Procedures Manual.
- Enter and update domestic and international airline schedules into the information display system.
- Monitor access control systems to ensure no unauthorized access to Aircraft Operating Areas (AOA).
- Notify appropriate authorities of civil defense alerts and relay information regarding maintenance issues.
- Perform other job duties as assigned by supervisor.
Requirements
- High school diploma or GED required.
- One year of experience in a major airport terminal handling communication activities or in a related facility is required.
Nice-to-haves
- Prior experience in a medium to high volume dispatch, communications, or call center preferred.
- CCTV experience is a plus.
- Ability to monitor multiple screens is highly desirable.
- Certification in NIMS IS-100, NIMS IS-200, TCLEOSE or TCOLE Certification, A.A.A.E ACE Certification preferred.
- Proficient in MS Outlook and MS Office Suite.
Benefits
- Health insurance coverage
- Paid holidays
- Flexible scheduling options
- Professional development opportunities
- Employee discount programs
