Airport Concierge

Alliance Ground International - Seattle, WA

Full-time

Seattle, WA

Truck Transportation

About the position

The Airport Concierge Agent at Alliance Ground International provides personalized concierge services to travelers at various airports in the U.S. and Canada. This role focuses on ensuring a seamless and positive experience for clients, including executives, families, and celebrities, by assisting them throughout the airport process from arrival to departure.

Responsibilities

• Greet clients curbside upon arrival and assist with the check-in process.
• Stay with clients until they are safely onboard their flight.
• Greet arriving clients at the gate and assist with luggage collection.
• Ensure clients connect with their appropriate ground transportation.
• Assist with check-in and ticketing processes.
• Help clients with baggage collection or drop-off.
• Assist clients with connecting flights as needed.
• Navigate clients through the airport and direct them to amenities.
• Arrange for pre-boarding of flights.
• Communicate with the Guest Experience Center (GEC).
• Develop and maintain professional rapport with airport agencies and airlines.
• Maintain confidentiality of client information.
• Adhere to escorting protocol within the airport.
• Utilize Airport Butler systems for service management and communication.

Requirements

• High School Diploma or equivalent.
• Current authorization to work in the US and a valid driver's license.
• Ownership of a smartphone with Android 5+ or Apple 11+ and willingness to download required apps.
• Excellent written and communication skills.
• Ability to wear company uniform and conform to grooming standards.
• Flexibility in work schedule to include nights, weekends, and holidays.
• Ability to stand and walk for long periods and lift up to 70 lbs.
• Ability to work under pressure with minimal supervision.
• High proficiency in computer and smartphone skills, including applications.
• Ability to read and interpret operational and procedural manuals.
• Experience in delivering luxury/VIP services or airport/airline hospitality (2 years).

Nice-to-haves

• Passionate approach to customer service and a positive attitude.
• Strong work ethic and exceptional organizational skills.
• Proactive and creative problem-solving abilities.
• Ability to collaborate with others to overcome challenges.
• High level of cultural awareness.
• Excellent internal and external customer service skills.
• Ability to work in a hectic environment while maintaining calm and efficiency.
• Adaptability to changing environments and resilience.
• Multilingual skills.

Benefits

• Partial reimbursement of smartphone service plan.