Airport Customer Service Manager (MCO)

About the position

The Airport Sales & Operations Manager reports to and assists the General Manager of Airport Sales & Operations in delivering outstanding and safe operational performance, customer service and financial performance in one or more Frontier airport locations. The Airport Sales & Operations Manager is an alternate Frontier representative to both the airport and business partner for the station(s) and serves as both a liaison and representative for all customers, internal and external. The Airport Sales & Operations Manager has regular / daily interaction with Frontier managers and directors.

Responsibilities

• Be a champion for safety through accountability, awareness and communication.
• Ensure outstanding operational performance through effective cross-functional leadership during day-to-day operations.
• Lead a team to deliver superlative customer service through engagement, motivation, coaching and leadership.
• Continuously strive to lower costs to improve the company's position as an Ultra-Low-Cost Carrier.
• Ensure compliance with all airline and government agency regulations and protocols.
• Keep an open mind to new ideas and ways of conducting business.
• Be a willing, motivational leader who seeks out opportunities to get in front of employees and business partner employees.
• Be available 24/7 for phone calls, texts, and email responses.
• Have the ability to interpret and pull reports from multiple company reporting platforms.
• Identify successes and seek ways to recognize superior performance.
• Ensure that a high standard is set with regard to the appearance of our business partners, facilities and equipment.
• Manage the contractual requirements of the station.
• Assist in the performance of technology to make our stations as efficient as possible.

Requirements

• Bachelor's degree preferred or equivalent work experience.
• 2+ years prior passenger airline experience in a leadership role.
• Previous Station Supervisor experience preferred.
• Fluency in Spanish required for predominantly Spanish speaking or Latin American locations.

Benefits

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a 'Dress for your Day' business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance.