Airport Customer Service Operator

$42,994 - $66,581/Yr

Clark County Department Of Aviation - Las Vegas, NV

Full-time - Entry Level

Las Vegas, NV

Support Activities for Transportation

About the position

The Airport Customer Service Operator position at Harry Reid International Airport involves operating a centralized telephone switchboard, providing customer service to the traveling public, and supporting Landside operations. The role requires connecting callers to appropriate departments, providing factual information, and assisting with various operational duties, including monitoring security cameras and patrolling parking areas. This position is critical for ensuring effective communication and customer service within the airport environment.

Responsibilities

• Operate a centralized telephone switchboard with multiple trunk lines and extensions.
• Connect internal and external callers to appropriate team members or departments.
• Act as the initial contact for the traveling public, providing factual information and airport paging services.
• Provide customer service in person to support Landside security and traffic patrol.
• Patrol parking garages, surface lots, and curbs on foot and by vehicle.
• Assist team members and others in using the telephone system and provide clerical support.
• Maintain logs of various types of calls and facilitate airport work orders using support software.
• Direct guests to the proper person or take messages as required.
• Perform ancillary work related to parking operations, including processing payments and issuing citations.
• Monitor security cameras and assist with emergency situations in parking areas.

Requirements

• Equivalent to graduation from high school.
• Three years of full-time general clerical experience, including one year operating a switchboard with multiple trunk lines.
• Experience as a DOA Public Service Assistant or Airport Parking Attendant may be considered.
• Possession of a valid Nevada Class C driver's license may be required for specified positions.
• Ability to work extended shifts and be called back in emergency situations.

Nice-to-haves

• Experience in customer service roles, particularly in an airport or transportation setting.
• Familiarity with parking revenue control systems and related software.

Benefits

• Health insurance coverage.
• Paid holidays and vacation time.
• Retirement savings plan options.
• Opportunities for professional development and training.