Airport Customer Service

Full-time - Entry Level

Orlando, FL

Real Estate

About the position

The Airport Customer Service position at Fast Park involves providing exceptional service to guests in a welcoming environment while ensuring they are efficiently transported to their destinations. This role is crucial in maintaining the company's reputation for innovative and effortless airport parking solutions. The position requires a positive attitude, strong organizational skills, and the ability to work in a fast-paced environment.

Responsibilities

• Answer customers' questions and provide information on procedures or policies.
• Create a welcoming experience by authentically greeting customers.
• Direct guests to parking spaces and accurately complete transactions.
• Dispatch shuttles and ensure space usage is maximized.
• Receive and prioritize incoming telephone calls.
• Compile and maintain reports and records.
• Maintain an exceptional level of customer service and responsiveness.
• Maintain clean and orderly checkout areas and complete other general cleaning duties.
• Complete other duties as assigned.

Requirements

• High School education, training or an equivalent combination of education and experience required.
• Previous dispatch, cashier, and/or customer service experience preferred.
• Successful background and drug screening results required.
• Must be flexible and able to work weekends and holidays.

Nice-to-haves

• Knowledge of principles and processes for providing customer and personal services.
• Basic math and computer skills.
• Aptitude to work independently as well as in a team environment.

Benefits

• 401(k) with company match
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance