Airport Lounge General Manager

Sodexo - Chicago, IL

Full-time - Mid Level

Chicago, IL

Food Services and Drinking Places

About the position

The Lounge General Manager at the Polish Airlines Lounge in O'Hare International Airport is responsible for overseeing daily operations, ensuring a high-quality guest experience, and managing a dedicated team. This role requires a strong focus on customer service excellence, financial management, and compliance with safety standards, all while embodying the luxury brand of Polish Airlines.

Responsibilities

• Oversee daily food operations, ensuring the delivery of a high-quality product in line with Polish Airlines premium standards.
• Achieve both company and client financial targets and goals, contributing to the ongoing success of Sodexo Live! and Polish Airlines.
• Develop and maintain strong client and customer relationships to ensure brand alignment with Polish Airlines service philosophy.
• Motivate, coach, mentor, and develop frontline (hourly) staff, embodying the spirit of a customer-focused culture.
• Ensure Sodexo standards are met, including compliance with company food and physical safety programs.

Requirements

• Bachelor's Degree or equivalent experience.
• 5 years of basic management experience.
• 5 years of basic functional experience in food and beverage services.

Nice-to-haves

• Fluency in the Polish language is highly preferred.
• Experience managing food and beverage outlets at a high-end hotel, private club, or other upscale hospitality venue.
• Experience with automated food inventory, ordering, production, and management systems.

Benefits

• Paid time off
• Holidays
• Medical insurance
• Dental insurance
• Vision care
• 401(k) plan with matching contributions
• Access to ongoing training and development programs
• Tuition reimbursement
• Health and wellness programs
• Paid airport parking