Airport Services Representative Supervisor

City of Sugar Land, TX • Sugar Land, TX

426d • $63,794 - $73,362

About The Position

The City of Sugar Land is seeking a full-time Airport Services Representative Supervisor to oversee operations at the Sugar Land Regional Airport. This role focuses on providing exceptional customer service to passengers and aircrew, managing a team of Airport Services Representatives, and ensuring efficient handling of financial transactions and administrative functions. The position emphasizes a commitment to innovation, teamwork, and community service, aligning with the city's mission to enhance the quality of life for its residents.

Requirements

• Associate's degree preferred.
• Minimum five years of Fixed Based Operator (FBO) experience in a customer service role with advanced knowledge of aviation terminology.
• Supervisory experience required.
• Previous experience in a customer service-based role is required.
• Proficiency in Microsoft Office applications including Word, Excel, and Outlook.
• Valid Texas Driver's License.

Nice To Haves

• Experience using Total FBO software.

Responsibilities

• Supervise Airport Services Representatives at the main desk, including employee selection, training, scheduling, and evaluations.
• Manage requests for ancillary services such as hotel reservations, limousine, and car services.
• Handle heavy telephone traffic efficiently and promptly.
• Prepare and maintain records of all scheduled incoming aircraft and complete necessary paperwork.
• Distribute crew cars according to Airport policy and process related paperwork.
• Process sales and quote fuel prices using Total FBO software.
• Communicate effectively using aviation terminology over Unicom and two-way radio.
• Prepare and process payments for Airport services by cash, check, or credit card.
• Maintain customer files with current contact and credit card information.
• Prepare monthly reports and resolve customer questions or complaints.
• Ensure effective communication within and between departments.

Benefits

• City-subsidized Medical and Dental Insurance with various plan options.
• City-paid Basic Life Insurance at 1x annual salary and Long-term Disability.
• Voluntary Vision and Supplemental Life Coverage.
• Aflac indemnity plans such as Accident, Cancer, Hospitalization, and Critical Illness.
• Short Term Disability and pre-paid legal benefits through Legal Shield.
• 9 paid holidays and up to 3 floating holidays.
• Generous vacation package starting on day 1.
• Paid sick leave and Paid Parental Leave.
• Robust pension plan with TMRS including a 2:1 match by the City.
• Longevity pay for each month of service after the first 13 months.
• On-site Wellness facilities and programming.
• Access to multiple mental health benefits and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 10,001+ employees