Airport Taxi Customer Service

ABM Industries - Saint Paul, MN

Part-time - Entry Level

Saint Paul, MN

10,001+ employees

Specialty Trade Contractors

About the position

The Taxi Customer Service position at ABM Industries involves providing exceptional customer service to travelers at the airport. The role includes directing passengers to available taxis, assisting with luggage, and ensuring a positive customer experience by monitoring taxi lines and interacting with taxi drivers. The position requires knowledge of basic airport operations and involves various duties related to customer service and safety at the airport.

Responsibilities

• Directs passengers to available taxis and occasionally assists with luggage.
• Monitors taxi lines and interacts with taxi drivers to ensure a positive customer experience.
• Distributes Taxi Information Brochures.
• Monitors and assists with TNC traffic.
• Records and prepares written taxi incident reports.
• Escalates any queries and concerns from the traveling public to supervisor or team lead.
• Adheres to and enforces department policies and ordinances relating to commercial vehicle operations at MSP.
• Maintains working knowledge of MAC Automated Vehicle Identification Software (MAVIS).
• Maintains current knowledge of the terminal campus and commercial vehicle roadway system.
• Monitors commercial vehicle roadways; responds to safety concerns and reports needed repairs.

Requirements

• Minimum High School Diploma or GED.
• One year of customer service experience and the ability to respond to customers in a professional manner.
• Excellent written and verbal communication skills; articulates information in a concise and timely manner.
• Willing and able to work outdoors in varying weather conditions.
• Able to work independently with minimal supervision.
• Must be able to stand, walk, sit for extended periods of time.
• Available to work weekends, holidays, days, evenings, and nights.

Nice-to-haves

• Experience working at MSP airport and familiar with the terminal campus.
• Experience providing customer service in a culturally diverse environment.
• Experience using Microsoft Office Suites and Dispatcher software.
• Experience enforcing policies and/or ordinances.

Benefits

• Comprehensive benefits package offered by ABM.