Airside Experience Specalist-PB2

Signature Aviation Plc - West Palm Beach, FL

Full-time - Entry Level

West Palm Beach, FL

Air Transportation

About the position

The Airside Experience Specialist (Line Service Technician) is a customer service role focused on providing safe and efficient services for general aviation aircraft, crews, and passengers. This position involves operating ground service equipment and ensuring excellent service delivery while maintaining a welcoming atmosphere for customers and guests.

Responsibilities

• Work as part of a team to deliver safe and efficient aircraft services.
• Collaborate with coworkers, customers, clients, vendors, and aircraft crewmembers to meet service needs.
• Service aircraft as requested, including fueling, de-icing, lavatory, ground power, and potable water services.
• Operate and drive ground service equipment such as fuel trucks, de-icing trucks, and tugs.
• Promote and deliver general aviation services to crewmembers and customers.
• Maintain safe, clean, and secure ramps and operations.
• Drive shuttle vehicles with passengers and/or luggage and cargo.
• Load and unload luggage and cargo into/out of aircraft and FBO.
• Handle fuel quality control, inventory, and documentation.
• Provide professional and friendly customer service at all times.
• Comply with operational, safety, and customer service requirements.
• Enforce security protocols as dictated by Signature and the airport.
• Create accurate records of time worked and services performed.
• Abide by emergency response procedures during critical events.
• Recommend improvements to standards and procedures.

Requirements

• High school diploma or equivalent.
• Valid driver's license.
• Ability to operate ground service equipment safely and efficiently.
• Strong customer service skills and a positive attitude.
• Knowledge of safety and security protocols in aviation.

Nice-to-haves

• Previous experience in aviation or ground services.
• Familiarity with general aviation services and operations.
• Basic mechanical skills.

Benefits

• Health insurance
• Paid time off
• 401(k) retirement plan
• Employee discounts
• Opportunities for professional development