Airside Experience Specialist-HPN

Signature Aviation Plc - White Plains, NY

Full-time - Entry Level

White Plains, NY

1,001-5,000 employees

Air Transportation

About the position

The Airside Experience Specialist is responsible for providing exceptional services for general aviation aircraft, crew, and guests at the private aviation terminal. This role involves operating ground service equipment and ensuring compliance with company policies to deliver efficient service. The position requires flexibility in scheduling, including nights, holidays, and weekends, and involves working in various weather conditions near aircraft.

Responsibilities

• Conduct airside operations safely and efficiently according to established policies and SOPs.
• Collaborate with team members, guests, clients, vendors, and aircraft crew to meet service needs.
• Prepare for arriving/departing aircraft and perform open job tasks while addressing safety concerns.
• Operate ground service equipment such as fuel trucks and de-icing trucks.
• Load and unload luggage and cargo into/out of aircraft and other transportation modes.
• Provide professional guest service and maintain a positive attitude.
• Transport guests, luggage, and cargo safely using shuttle vehicles.
• Maintain safe, clean, and secure ramps and operations.
• Handle fuel quality control and maintain accurate documentation.
• Enforce operational, safety, and guest service requirements.
• Report unsafe conditions and follow emergency response procedures.
• Comply with security protocols as dictated by the company and airport.
• Create accurate records of time worked and services performed.

Requirements

• High School Diploma or GED.
• Minimum of 18 years of age.
• Ability to pass background checks and drug tests.
• Legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination for inspecting aircraft fuel.
• Valid state driver's license; CDL may be required in some locations.
• Ability to exercise good judgment and follow management directives.

Nice-to-haves

• Three to six months experience in aviation or customer service.
• Excellent guest service skills with an outgoing personality.
• Ability to read and comprehend safety documents in English.
• Ability to perform simple arithmetic calculations.
• Physical ability to operate motor vehicles and ground support equipment.
• Critical thinking and reasoning skills for multi-step instructions.
• Excellent interpersonal skills for collaboration and guest service.
• Ability to multitask while maintaining attention to detail.
• Computer skills for using company software and email.

Benefits

• Medical/prescription drug, dental, and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks