Hy-Vee - Gretna, LA
posted 19 days ago
Full-time - Entry Level
Gretna, LA
Food and Beverage Retailers
About the position
The Aisles Online Service Manager at Hy-Vee is responsible for assisting in the management of daily operations within the Aisles Online department. This role focuses on directing labor, ensuring customer satisfaction, and maintaining a positive work environment. The manager will oversee employee performance, handle customer relations, and ensure adherence to company policies and guidelines.
Responsibilities
- Adheres to company policies and store guidelines.
- Reports to work when scheduled and on time.
- Answers the telephone promptly and provides friendly service to customers.
- Maintains a positive attitude and creates an atmosphere of friendliness and fun.
- Provides prompt, efficient, and friendly customer service.
- Greets employees in a friendly manner and learns customers' names.
- Assists in customer relations and handles complaints as needed.
- Supervises and directs the work of all employees.
- Organizes and plans labor usage for efficiency and cost control.
- Maintains in-house quality control including cleaning and handling of equipment.
- Communicates with supervisors regarding labor needs and delivery issues.
- Responds to questions and issues from employees and customers.
- Attends and participates in meetings.
- Maintains employee records and documents interactions.
- Trains new employees and completes performance reviews.
Requirements
- High school graduate or equivalent education preferred.
- 6-months to 1-year similar or related job experience preferred.
- Ability to use logical or scientific thinking to solve problems.
- Ability to perform arithmetic, algebraic, and geometric calculations.
