Aisles Online Service Manager

Hy-Vee - Rochester, MN

Full-time - Mid Level

Rochester, MN

1,001-5,000 employees

Food and Beverage Retailers

About the position

The Aisles Online Service Manager at Hy-Vee is responsible for assisting in the management of daily operations within the Aisles Online department. This role focuses on directing labor, ensuring customer satisfaction, and maintaining a positive work environment. The manager will supervise employees, handle customer relations, and ensure adherence to company policies and guidelines.

Responsibilities

• Adheres to company policies and store guidelines.
• Reports to work when scheduled and on time.
• Answers the telephone promptly and provides friendly service to customers.
• Maintains a positive attitude and creates a friendly atmosphere.
• Provides prompt and efficient customer service, treating customers with care and concern.
• Greets employees in a friendly manner and learns customers' names.
• Assists in customer relations and handles complaints as needed.
• Supervises and directs the work of all employees.
• Organizes and plans labor usage for efficiency and cost control.
• Maintains in-house quality control including cleaning and handling of equipment.
• Communicates with supervisors regarding labor needs and delivery issues.
• Responds to questions and issues from employees and customers.
• Attends and participates in meetings.
• Maintains employee records and documents interactions.
• Trains new employees and completes performance reviews.

Requirements

• High school diploma or GED preferred.
• 6 months to 1 year of similar or related job experience preferred.
• Supervising experience.