About the position
The Assistant Store Director at Albertsons/Tom Thumb plays a crucial role in ensuring exceptional customer service and overseeing total store operations. This position is designed for individuals aspiring to become Store Directors in the future. The Assistant Store Director is responsible for achieving sales and profit objectives while maintaining compliance with company policies and local laws. This role requires a proactive approach to managing store activities, ensuring that customer satisfaction is prioritized, and that the store meets its financial goals. In this position, the Assistant Store Director will maintain an atmosphere of enthusiastic customer awareness, emphasizing fast and friendly service. They will assist the Store Director in managing the Customer Satisfaction Index (CSI) and will be responsible for resolving customer complaints effectively. The role involves engaging in suggestive selling techniques and communicating store promotions to enhance sales. The Assistant Store Director will also oversee daily operations, ensuring that all departments comply with company standards and safety regulations. The Assistant Store Director will conduct regular meetings with department managers to review sales plans and promotions, ensuring that all employees are informed and aligned with the store's objectives. They will also be responsible for maintaining food safety and sanitation practices, ensuring compliance with health codes, and managing employee training and performance evaluations. This position requires strong leadership skills to build positive employee morale and maintain confidentiality regarding store operations and employee matters. Overall, the Assistant Store Director is a key player in driving store performance, managing inventory, and fostering a positive shopping experience for customers while preparing for future advancement within the company.
Responsibilities
- Maintain an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly customer service.
- Assist the Store Director with total store Customer Satisfaction Index (CSI) and communicate with customers on resolutions.
- Engage in suggestive selling and other sales techniques via various communication methods.
- Receive and appropriately resolve customer complaints.
- Assist with total store operations, implementing company merchandising and sales initiatives.
- Plan daily operations and monitor production processes following company procedures.
- Communicate company goals, objectives, policies, and procedures to department managers and employees.
- Meet weekly with department managers to review ads, sales plans, and store promotions.
- Ensure compliance with safety and health initiatives and communicate them to employees.
- Maintain integrity in food safety and sanitation practices across all departments.
- Review training and ensure compliance with food safety and sanitation regulations.
- Conduct daily inspections of store conditions and coach employees accordingly.
- Assist with staffing, recruiting, hiring, and training within the store.
- Evaluate employee job performance and assist in personnel decisions.
- Build and maintain positive employee morale and resolve employee relations issues.
- Oversee compliance with cash handling procedures and safeguard company assets.
- Control shrink and maintain inventory levels in accordance with division guidelines.
- Prepare sales and inventory reports and conduct physical inventories every four weeks.
- Ensure merchandise is correctly priced and displayed, and that shelves are clean and maintained.
Requirements
- Strong communication and interpersonal skills.
- Ability to maintain a professional demeanor with customers and co-workers.
- Understanding of overall company practices and department policies.
- Ability to frequently reach, lift, and maneuver objects up to approximately 50 lbs.
- Ability to stand for long periods and perform repetitious arm movements.
- Knowledge of basic mathematics and weights and measures.
- Familiarity with product variety, perishability, and handling standards.
Nice-to-haves
- Experience in retail management or a similar role.
- Knowledge of food safety regulations and compliance standards.
- Familiarity with inventory management systems.
Benefits
- Health insurance coverage.
- 401k retirement savings plan.
- Paid time off for holidays and vacations.
- Employee discounts on store products.
