Alibaba Cloud-Technical Account Manager-Sunnyvale, CA, United States

$133,000 - $220,000/Yr

Alibaba Cloud - Sunnyvale, CA

Full-time - Mid Level

Sunnyvale, CA

About the position

As a Technical Account Manager (TAM) at Alibaba Cloud, you will play a crucial role in ensuring the stability and growth of clients' cloud operations. This position involves close collaboration with the Alibaba Cloud Americas team to address customer requests, issues, and feature enhancements effectively. You will be responsible for optimizing cloud resources, guiding customers through their cloud migration journeys, and providing expert services tailored to enhance their cloud product operations.

Responsibilities

• Ensure the stability and security of customer cloud platforms through comprehensive risk governance and timely product updates.
• Optimize cloud resources and performance to enhance operational efficiency and customer satisfaction.
• Advocate for continuous product operation improvements and empower customers with sustainable cloud platform maintenance capabilities.
• Guide customers through their cloud migration journey, leveraging expertise in application and big data architecture.
• Develop and refine system architectures to ensure business continuity and disaster recovery capabilities.
• Provide end-to-end cloud technology support, including cost optimization and compliance enhancements.
• Deliver best practices and solution consulting tailored to Alibaba Cloud's intelligent products.

Requirements

• Over 5 years of experience in solution development, architectural design, server-side development, and operational tasks for large-scale applications.
• Solid technical expertise in large-scale application development or operations with cloud product foundations.
• Proficiency in cloud-native technologies, big data, databases, networking, and middleware.
• Ability to design cross-product system architectures and solve related issues effectively.
• Strong operational management skills focused on system optimization.
• Competence in managing customer or complex internal projects and adhering to SLAs.

Nice-to-haves

• Experience in financial applications or enterprise groups.
• Strong communication skills to maintain tailored communication and problem resolution strategies.

Benefits

• Competitive salary range between $133,000/year and $220,000/year based on experience and location.