All Programs - Outreach Specialist I

Franklin Energy - Duluth, MN

Full-time - Entry Level

Duluth, MN

1,001-5,000 employees

Utilities

About the position

This position is responsible for developing, coordinating, supporting, implementing, and managing outreach functions and performance for both new program start-up and legacy programs. The role involves collaboration with internal and external stakeholders to achieve outreach results, focusing on energy efficiency and grid optimization programs.

Responsibilities

• Apply fundamental sales processes, procedures, methods and techniques.
• Understand and implement Sales Process, including making outbound calls to new and existing customers to meet assigned energy saving targets.
• Manage field time effectively with customer or Trade Ally visits.
• Develop and present program presentations to spur project activity.
• Respond to customer and Trade Ally inquiries and concerns by phone, electronically or in person to move projects towards completion.
• Maximize all opportunities in the process to close a project.
• Recruit, train, educate and cultivate relationships with contractors and customers to encourage effective marketing of programs.
• Maintain knowledge of program 'Best Practices', individual program offerings and how they can serve customers including features, advantages and benefits.
• Support outreach work plan creation, monitoring and updates.
• Develop a comprehensive understanding of program's strategic outreach direction and production levels to deliver established goals.
• Complete 'search and discovery' work where the answers are not clear.
• Actively cold call new potential suppliers/contractors and develop their participation in our programs.
• Perform event planning, coordination and presentations of programs.
• Research the markets, accumulating data on businesses, and identifying the key allies to be targeted on behalf of the programs.
• Identify improvement barriers and report information to Program Manager and Outreach Manager.
• Prepare weekly and monthly project based activity reports and track progress towards program goals.
• Assist in the implementation of specific energy efficiency programs in a 'flex' capacity, according to defined budgets and energy savings targets.
• Work effectively with non-outreach oriented team personnel.
• Contribute ideas being respectful and understanding of individual experience and knowledge compared to others.
• Demonstrate honesty, keep commitments and act in a professional manner.

Requirements

• Bachelor's degree or equivalent work experience required.
• 1 - 2 years of experience in the electric or natural gas utility industry, sales, commercial and industrial lighting, or conservation.
• Previous customer service experience required.
• Proficient in Microsoft Office, specifically Word, Excel and Outlook.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to analyze and interpret data and solve practical problems.

Nice-to-haves

• Knowledge of mathematical concepts such as fractions, percentages and ratios.
• Committed to diversity and inclusion.
• Reliable transportation.