Allstate Insurance - Customer service Manager

$40,000 - $60,000/Yr

Allstate Insurance Agency - Vanajakshi Tanguturi - Johns Creek, GA

Full-time - Mid Level

Johns Creek, GA

About the position

The Customer Service Manager at Allstate Insurance Agency is responsible for overseeing client interactions, ensuring customer satisfaction, and promoting a positive work environment. This role emphasizes the importance of communication and problem-solving skills to effectively address client inquiries and complaints while also seeking opportunities for cross-selling and customer retention.

Responsibilities

• Resolve client inquiries and complaints and provide appropriate solutions for customers
• Look for opportunities to cross-sell and increase customer retention
• Comply with insurance standards and regulations
• Track and identify areas of improvement

Requirements

• Mid-level Property & Casualty License
• 1 year of experience in customer service
• Excellent communication skills
• Ability to build rapport with clients
• Ability to prioritize and multitask

Nice-to-haves

• Allstate experience is preferred

Benefits

• Paid training
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Opportunities for advancement
• Flexible schedule