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Allstate Insurance Agency - Vanajakshi Tanguturiposted 4 months ago
$40,000 - $60,000/Yr
Full-time • Mid Level
Johns Creek, GA
About the position
The Customer Service Manager at Allstate Insurance Agency is responsible for overseeing client interactions, ensuring customer satisfaction, and promoting a positive work environment. This role emphasizes the importance of communication and problem-solving skills to effectively address client inquiries and complaints while also seeking opportunities for cross-selling and customer retention.
Responsibilities
- Resolve client inquiries and complaints and provide appropriate solutions for customers
- Look for opportunities to cross-sell and increase customer retention
- Comply with insurance standards and regulations
- Track and identify areas of improvement
Requirements
- Mid-level Property & Casualty License
- 1 year of experience in customer service
- Excellent communication skills
- Ability to build rapport with clients
- Ability to prioritize and multitask
Nice-to-haves
- Allstate experience is preferred
Benefits
- Paid training
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- Opportunities for advancement
- Flexible schedule
