Ally Invest - Trading and Client Service Representative - Series 7 & 63

Ally - Raleigh, NC

Full-time - Entry Level

Onsite - Raleigh, NC

Printing and Related Support Activities

About the position

The Ally Invest Trading and Client Service Representative is responsible for providing exceptional customer service to clients regarding their Ally Invest accounts. This role involves handling account maintenance requests, trading inquiries, and complex options strategies, requiring strong customer service and communication skills. The ideal candidate will have 1-5 years of experience in the Financial Brokerage Services industry and must be registered with FINRA in all 50 states and 2 territories upon hire.

Responsibilities

• Place trades for customers over the telephone using desktop trading products.
• Assist customers by answering phone calls and responding to emails and Live Chats.
• Facilitate execution of customer orders and resolve complex trading issues.
• Work with margin accounts and review buying power and maintenance levels.
• Assist customers with complex orders and account questions; troubleshoot basic technical problems.
• Process information associated with client accounts and research complex issues to minimize problems.
• Service internal requests and maintain inventory positions to mitigate risk.
• Provide excellent customer service in a professional manner.
• Partner with support and operations teams to gather requirements or assist in application development for improved trading services.
• Comply with and reinforce regulatory and firm policies and procedures.

Requirements

• FINRA Series 7 & 63 or 66 licenses required.
• 1-5 years of prior investment or operations related experience.
• Solid understanding of the financial service/trading industry.
• Experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Internet.
• Ability to work independently and in a team under strict time constraints.
• Strong communication skills, both oral and written.
• Detail-oriented with the ability to prioritize tasks in a multi-task environment.
• Experience processing client service requests in a full-service retail brokerage environment.
• Bachelor's Degree or equivalent business experience.

Nice-to-haves

• Knowledge or experience working in financial services and/or other regulated environments.
• Solid interpersonal skills.

Benefits

• Competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Industry-leading 401K retirement savings plan with matching and company contributions.
• Student loan and 529 educational assistance programs.
• Tuition reimbursement and other financial well-being programs.
• Flexible health and insurance options including dental and vision.
• Pre-tax Health Savings Account with employer contributions.
• Adoption, surrogacy, and fertility support.
• Parental and caregiver leave, back-up child and adult/elder day care program, and childcare discounts.
• LifeMatters® Employee Assistance Program and subsidized Weight Watchers® program.