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Alpha Services - Client Lead, Vice President
State Street Corporation - Sacramento, CA
posted about 2 months ago
About the position
The Client Lead, Vice President position at Alpha Services is a senior role focused on managing client relationships in North America. This position requires a deep understanding of middle office services and platforms, facilitating extensive interactions with clients and internal teams to enhance the overall client experience. The role involves problem-solving complex business queries, developing departmental objectives, and implementing process improvements to meet client needs effectively.
Responsibilities
- Support Alpha client relationships in North America.
- Manage extensive customer interactions and internal support functions.
- Solve complex business and relationship queries.
- Develop and maintain external relationships with clients and key stakeholders.
- Lead the development of departmental objectives and oversee process improvements.
- Collaborate with internal teams to maintain service levels and address business issues.
- Champion client inquiries and ensure resolution of client-facing problems.
- Assist with change management for clients as needed.
- Influence opportunities to enhance service delivery quality and productivity.
- Oversee client-facing issues including operational control framework issues and reporting outages.
Requirements
- Bachelor of Science or Bachelor's degree required.
- 6-8 years of financial services experience in relationship management, operations, technology, product management, or project capacity.
- Strong understanding of middle office services preferred.
- Excellent organizational and leadership skills.
- Strong written and verbal communication skills.
- Ability to collaborate and influence others effectively.
- Deadline-oriented with strong problem resolution skills.
Nice-to-haves
- Experience in mentoring and leading teams.
- Knowledge of financial services industry best practices.
- Ability to prepare and present discussions on key issues.
Benefits
- Health insurance
- Flexible work programs
- Development programs and educational support
- Paid volunteer days
- Matching gift programs
