Alumni & Donor Operations Support Coordinator - University Advancement

$44,034 - $68,328/Yr

Washington University in St. Louis - Clayton, MO

Full-time - Entry Level

Clayton, MO

Educational Services

About the position

The Alumni & Donor Operations Support Coordinator plays a crucial role in the Engagement and Annual Giving Programs (EAGP) at Washington University in St. Louis. This position is responsible for fostering strong connections between the university and its community, including alumni, donors, parents, and students. The coordinator will manage inquiries, provide support, and ensure effective communication across various channels, contributing to the university's philanthropic efforts and overall mission.

Responsibilities

• Oversee multiple inbound communication channels for EAGP.
• Serve as the primary point of contact for inquiries received through email and phone into the Alumni Association and Annual Fund inboxes and phone lines.
• Proactively manage and respond to inquiries, ensuring prompt and efficient resolution of issues.
• Triage complex questions and requests, escalating as needed to appropriate colleagues throughout University Advancement.
• Communicate on behalf of senior leaders in EAGP through written and verbal communication channels.
• Handle sensitive and confidential gifts and records management transactions with integrity.
• Generate reports on inquiry trends and present findings to senior management as requested.
• Collaborate and coordinate with university colleagues to provide comprehensive support to constituents.
• Tactfully acknowledge and resolve constituent complaints.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Relevant experience of 3 years in a similar role.

Nice-to-haves

• Adaptability
• Analytical Thinking
• Annual Giving
• Business Interactions
• Communication
• Database Software
• Deadline Management
• Detail-Oriented
• English Grammar
• Fast-Paced Environments
• Highly Developed Interpersonal Skills
• Learning Quickly
• Microsoft Office
• Multitasking
• Optimistic Attitude
• Positive Thinking
• Professional Etiquette
• Qualtrics
• Social Interaction
• Sound Judgment
• Telephone Communications
• Time Management
• Workload Prioritization

Benefits

• 403(b) Retirement Savings Plan
• Caregiver leave
• Commuter assistance
• Employee assistance program
• Up to 22 days of vacation
• 10 recognized holidays
• Sick time
• Competitive health insurance packages
• Free Metro transit U-Pass
• Forgivable home loan of up to $12,500
• Wellness challenges and annual health screenings
• Mental health resources
• Tuition coverage for employees and their families