ALUMNI EXPERIENCES PRODUCT MANAGER, Development & Alumni Relations, Alumni Operations

Boston University - Boston, MA

Full-time

Boston, MA

Educational Services

About the position

The Alumni Experiences Product Manager at Boston University will serve as the primary user-end manager for online products that facilitate alumni engagement and fundraising. This role bridges traditional product management and customer experience, overseeing product journeys from conception to launch while ensuring a cohesive and delightful customer experience across all touchpoints. The position involves collaboration with various teams to align products with the overall alumni engagement strategy.

Responsibilities

• Serve as primary system administrator for the Salesforce Experience Cloud, event registration, and online giving products for Development & Alumni Relations.
• Be a key member of the project team during implementation, including product design and optimization, user roles, design templates and page layouts, integrations, and reports and dashboards.
• Assist in managing project timelines and deliverables, including setting up project tasks and coordinating web assets.
• Ensure that the visual design of alumni engagement and fundraising products supports DAR's goals and is consistent with university brand guidelines.
• Provide hands-on coordination of digital development projects in support of engagement and fundraising, including enhancements to products, on-site testing, UX optimization, and web development for marketing campaigns.
• Plan ahead for upgrades, seasonal releases, and long-term projects.
• Train new users and grow the Salesforce skill set across the organization.

Requirements

• 5+ years of relevant experience.
• Undergraduate degree in communications, marketing, advertising, computer science, media studies, CX/UX design, or equivalent combination of education, certifications, and experience. Salesforce certifications strongly preferred.
• 2 to 3 years of experience managing online communities or social media, with strong understanding of community networks design, functionality, and strategy.
• Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests.
• Very high attention to detail.
• Excellent verbal, written, and presentation skills.
• Strong analytical skills with the ability to collect, organize, analyze information, and communicate to business leaders.

Nice-to-haves

• Prior experience with Salesforce, including certifications.
• Fundraising and/or event management experience.
• Strong interpersonal skills.
• Creative and analytical thinker with strong problem-solving skills.
• Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.
• Ability to assess the impact of new requirements on Salesforce and other integrated systems.