Society For Technical Communication - Boston, MA
posted 6 days ago
Full-time - Mid Level
Boston, MA
Professional, Scientific, and Technical Services
About the position
The Alumni Experiences Product Manager at Boston University plays a pivotal role in enhancing alumni engagement through effective product management and customer experience strategies. This position involves overseeing the entire product journey for alumni experience initiatives, ensuring a seamless and enjoyable interaction for alumni across various platforms. The role requires collaboration with multiple teams to implement and optimize digital products that support the university's mission of fostering a strong alumni community.
Responsibilities
- Serve as primary system administrator for the Salesforce Experience Cloud, event registration, and online giving products for Development & Alumni Relations.
- Be a key member of the project team during implementation, including product design and optimization, user roles, design templates and page layouts, integrations, and reports and dashboards.
- Assist in managing project timelines and deliverables, including setting up project tasks; assist with coordination of web assets (images, copy) and deliverables.
- Ensure that the visual design of alumni engagement and fundraising products supports DAR's goals and is consistent with university brand guidelines.
- Provide hands-on, detailed coordination of a variety of digital development projects in support of engagement and fundraising, including enhancements to products; on-site testing, UX optimization, and web development for marketing campaigns.
- Plan ahead for upgrades, seasonal releases, and long-term projects.
- Train new users and grow the Salesforce skill set across the organization.
Requirements
- 5+ years of relevant experience.
- Undergraduate degree in communications, marketing, advertising, computer science, media studies, CX/UX design, or equivalent combination of education, certifications, and experience.
- Salesforce certifications strongly preferred.
- 2 to 3 years of experience managing online communities or social media, with strong understanding of community networks design, functionality, and strategy.
- Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests.
- Very high attention to detail.
- Excellent verbal, written, and presentation skills.
- Strong analytical skills with the ability to collect, organize, analyze information, with an ability to communicate to business leaders.
Nice-to-haves
- Prior experience with Salesforce, including certifications.
- Fundraising and/or event management experience.
- Strong interpersonal skills.
- Creative and analytical thinker with strong problem-solving skills.
- Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.
- Ability to assess the impact of new requirements on Salesforce and other integrated systems.
