Amazon Dedicated Cloud Manager, Region Reliability Engineering

Amazon - Herndon, VA

Full-time - Manager

Herndon, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Amazon Dedicated Cloud Manager for Region Reliability Engineering is a leadership role focused on enhancing operational excellence within AWS. This position is responsible for driving efficiencies through innovation, automation, and best practices across AWS services, particularly for U.S. Intelligence Community and Defense agencies. The role emphasizes collaboration, simplification of processes, and the development of a high-performing team to ensure reliable and secure cloud computing solutions.

Responsibilities

• Own the continual improvement of operations at AWS.
• Identify Builder operational pain points from disparate data and drive actions to resolve them.
• Hire and develop leaders at AWS by leveraging technical ability to identify outcomes and design project plans.
• Collaborate and learn from world-class leaders to meet world-class challenges.
• Work across Region Reliability to root cause operational challenges.
• Hire, train, and grow new region reliability engineers.
• Drive continual improvement in systems operations through tool building and automation.
• Drive root cause analyses in collaboration with software development teams.
• Report on the health of services at an executive level.
• Meet with internal and external customers to develop relationships and clarify requirements.

Requirements

• Associate's degree, or Cloud+ or GICSP or GSEC or SSCP certification.
• 7+ years of relevant hands-on systems engineering and administrative experience in networking, storage systems, operating systems.
• 3+ years of experience as the systems engineering and operations leader for an Internet service or leading edge IT organization operating in a 24x7 environment.
• Current, active US Government Security Clearance of Top Secret or above.

Nice-to-haves

• Demonstrated success building and leading teams.
• Strong systems engineering fundamentals (networking, storage, operating systems).
• Development experience with a high-level language like Python, Ruby, or Java.
• Experience with deployment automation and monitoring best practices.
• Agile engineering practices (Kanban, continuous delivery, etc.).
• Mentoring/training systems engineers and systems development engineers.
• Experience with distributed systems at scale.
• AWS service usage on commercial or government cloud.

Benefits

• Flexible working culture to support work-life harmony.
• Endless knowledge-sharing and mentorship opportunities for career growth.