Amazon Glue Senior Technical Writer, Service Docs -DBAS, Database_DBAS

$96,900 - $195,800/Yr

Amazon - Seattle, WA

Full-time - Mid Level

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Amazon Glue Senior Technical Writer will be responsible for creating and maintaining technical content for Amazon Glue, a serverless data integration service. This role requires a blend of technical writing and programming skills to produce high-quality documentation and code examples that enhance the customer experience. The successful candidate will work closely with various stakeholders to improve documentation and user experience, while also mentoring junior team members and leading initiatives to enhance code example delivery.

Responsibilities

• Create and maintain technical content for Amazon Glue customers that is accurate, discoverable, and well-organized.
• Work with metrics and stakeholders to make improvements to Amazon Glue documentation and UX to continually improve customer experience.
• Develop scripts, sample code, and technical procedures that are easy to use.
• Produce multi-service code examples that reflect common customer journey and usage patterns.
• Develop and formalize working relationships and processes to ensure code examples in guides are up to date, run as expected, and have unit tests.
• Develop and lead initiatives on the Code Examples team to improve code example delivery and publication mechanisms.
• Provide thorough and insightful peer code reviews.
• Mentor junior team members in team tools and processes, and provide guidance in how to create and publish code examples.
• Implement efficiencies that increase team output.
• Anticipate customer needs and be the 'first customer'.
• Dive deep to become a subject-matter expert in your area of ownership.
• Impact product CX, UX design, roadmap priorities, and engineering team goals.

Requirements

• Degree or certification in a relevant technical field or equivalent experience
• A minimum of 5 years in a technical writing or programming role with high-quality written work artifacts
• Proven experience designing and delivering developer-oriented documentation
• Experience with or understanding of cloud computing, including cloud storage technologies
• Experience with open-source libraries
• Experience with API documentation
• Experience working directly with software engineering and development teams
• Strong written and verbal communication skills
• Passion for learning new tools, programming languages, and techniques
• Passion to thrive in a fast-paced, ever-changing environment
• A proactive and open-minded attitude to resolving problems and delivering results.

Nice-to-haves

• Experience designing, planning, and delivering content solutions that meet the needs of technical business customers
• Experience with XML-based publishing systems and working with XML, markdown, and HTML
• Familiarity with using and following a style guide.

Benefits

• Full range of medical benefits
• Financial benefits including equity and sign-on payments
• Flexible schedule to support work-life balance