Amazon Robotics - Technical Support Engineer Co-op- Spring 2025

Amazon - Westborough, MA

Full-time - Intern

Westborough, MA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

Amazon Robotics is seeking a Technical Support Engineer Co-op for Spring 2025 to work with the Advanced Robotics team. This role focuses on improving system efficiencies through advanced technologies and requires a blend of technical and customer-facing skills. The candidate will support the Amazon Robotic Fulfillment Systems solution, working cross-functionally with international teams to contribute to the continuous innovation of robotic systems.

Responsibilities

• Support and foster a culture of inclusion
• Manage technical projects with high attention to detail
• Maintain and/or create policies, procedures and processes when needed
• Proactively identify opportunities for long term and repeatable solutions
• Participate in hiring, training, and development of others
• Manage network systems (such as DNS, DHCP, SSL, OSI Model, and TCP/IP)
• Provide support for Windows, Mac, or Linux Operating systems and perform proactive maintenance
• Be responsible for on-call duties in a rotation with other team members
• Document known solutions in the form of knowledge base articles
• Demonstrate a passion for learning new technologies and processes

Requirements

• Currently enrolled in College/University with at least one semester/term/quarter left after the co-op
• Eligible and available for a full-time (40h/week) 6-month co-op between January-June 2025
• 2+ years of software development or technical support experience
• 2+ years of managing technically complex large and small scale projects
• 1+ years managing and supporting Windows, Linux, and macOS operating environments
• Own and drive Root Cause Analysis (RCA) on complex system issues
• Proven experience as lead technician supporting major or critical applications and systems

Nice-to-haves

• Ability to manage multiple high-priority tasks simultaneously
• Demonstrable problem-solving and analytical skills
• Interpersonal and customer-facing skills to discuss complex technical issues
• Understanding of AWS or other cloud technologies
• Experience with change management processes
• Unix/Python Shell Scripting skills
• Experience in a fulfillment or logistics environment
• Experience with hardware and solutions troubleshooting
• Knowledge and/or working experience with networking and Product IT management

Benefits

• Diverse and inclusive workplace
• Equal opportunity employer
• Accommodations for individuals with disabilities