Medex Ambulance - Skokie, IL

posted 5 months ago

Full-time - Manager
Skokie, IL
Ambulatory Health Care Services

About the position

The EMS/Ambulance Communications Center Director is responsible for managing a 24/7 ambulance communications center, ensuring efficient operations and high-quality service delivery. This role requires a flexible schedule to accommodate departmental and operational needs. The Director will perform a variety of administrative, technical, and supervisory tasks, which include overseeing the communications center staff, ensuring compliance with company and regulatory standards, and maintaining effective communication protocols. Critical thinking, independent judgment, and initiative are essential for interpreting rules and regulations effectively. The Director will also be involved in training and mentoring staff, managing resources, and implementing best practices to enhance the performance of the communications center. The position offers opportunities for career advancement and relocation benefits, making it an attractive option for qualified candidates.

Responsibilities

  • Manage the 24/7 ambulance communications center operations.
  • Supervise communications center employees and ensure efficient workflow.
  • Perform administrative and technical tasks to support center operations.
  • Interpret and enforce company and regulatory standards.
  • Provide training and mentorship to communications center staff.
  • Develop and implement best practices for communication protocols.
  • Maintain effective communication with emergency services and other stakeholders.

Requirements

  • Minimum of five (5) years of EMS Communications Center management experience.
  • EMT-B or EMT-P license is mandatory.
  • EMD certification is a plus.
  • Strong critical thinking and independent judgment skills.

Nice-to-haves

  • Experience with industry conferences and education programs.
  • Membership in NAEMT or similar organizations.

Benefits

  • Sign-On Bonus
  • Competitive Wages
  • Blue Cross & Blue Shield Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • Disability Insurance through AFLAC
  • Pet Insurance
  • Tuition Allowance
  • 401K with match
  • Industry Conferences & Education
  • Membership to NAEMT
  • Supportive & Respectful Environment
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