Ambulatory Operations and Informatics Specialist

The University of Kansas Health System - Shawnee, KS

Full-time - Mid Level

Shawnee, KS

Hospitals

About the position

The Ambulatory Operations and Informatics Specialist at The University of Kansas Health System plays a crucial role in enhancing the efficiency and effectiveness of ambulatory care through informatics. This position involves collaborating with operational leadership and IT staff to develop and implement standard workflows, assess usability, and recommend optimizations for the electronic health record (EHR) system. The specialist will lead small to medium-sized projects, ensuring that operational goals are met and that the user experience is optimized.

Responsibilities

• Leads small/medium department focused projects.
• Demonstrates an in-depth understanding of clinic systems.
• Executes projects by leading operational and informatics workflow analysis, design, build, testing, communication plans, KPI development, and escalation of barriers prior to and after go-live.
• Ensures standard workflows are implemented at go-live.
• Follows system life cycle and transformation standards.
• Guides project team members on driving changes through technology governance bodies.
• Understands regulatory, compliance, and quality standards of EHR documentation.
• Utilizes knowledge to modify and optimize standard work and change system build.
• Rounds in clinics to understand operational workflows.
• Participates in ambulatory EHR optimization efforts ensuring ambulatory operational goals and compliance standards are met.
• Provides change management knowledge to teammates and operational leaders.
• Researches and advises leadership on best practices utilizing benchmarking resources.
• Participates in the distributive build program.
• Supports user level personalization and expanded distributed builder scope.
• Triages optimization requests obtaining necessary build requirements to assist with navigation.
• Establishes relationships with ambulatory department and division leadership, physicians, and allied health staff.
• Collaborates with departments across the health system to execute changes to standard work.
• Utilizes knowledge to review, analyze, and optimize the patient and user experience.
• Utilizes Lean methodologies to document standards and increase ambulatory efficiency.
• Identifies opportunities for adoption of standard workflow and removes clinic barriers to adoption.
• Coaching and mentoring of team members.
• Updates ambulatory informatics and operations program standard documents.

Requirements

• Bachelor's Degree
• 3 or more years of informatics experience
• 3 or more years of direct patient care experience
• Professional Clinical License or Certification in Kansas or Missouri
• EPIC Proficiency/Certification within 6 months of orientation completion
• Demonstrates knowledge of computers and desktop software
• Ability to work autonomously and demonstrate self-motivation and creativity
• Good communication, writing, organizational, and presentation skills
• Ability to effectively interact with multidisciplinary teams
• Demonstrates persistence in solving problems
• Able to receive verbal communications in English
• Able to read technical documentation manuals
• Basic knowledge of Microsoft products
• Able to apply critical thinking and interpersonal skills
• Has reliable transportation for attending meetings and supporting users in multiple locations.

Nice-to-haves

• Experience with Lean methodologies
• Knowledge of EHR systems beyond Epic
• Familiarity with regulatory compliance standards

Benefits

• Health insurance
• 401k retirement plan
• Paid time off
• Professional development opportunities
• Flexible scheduling