Ambulatory Operations Coordinator, Float Pool

UCHealth - Cincinnati, OH

Full-time - Mid Level

Cincinnati, OH

Hospitals

About the position

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable and diverse place of employment. The Ambulatory Operations Coordinator, Float Pool, will provide leadership and departmental support around system initiatives, strategies, and projects. This role will focus on both clinical and non-clinical areas to identify trends, review and create metrics to measure successes, find gaps and trends, and implement process corrections. The Coordinator will assist with any patient care needs when appropriate, manage clinic flow, and perform other duties that will contribute to the growth of the division. In this position, you will be responsible for supporting departmental strategic initiatives and leadership. This includes developing trainings and rolling them out to staff within the guidelines of departmental initiatives, tracking and monitoring trainings, identifying gaps or needs in trainings, and creating strategies that support departmental goals, budgets, and staffing. You will implement strategic plans and ensure they are carried through to completion, maintain department goals and tasks to keep them on schedule, and run projects while pulling identified resources or work groups when needed for various departmental needs or issues. Additionally, you will support leaders in day-to-day workflows and coverage, ensuring that clinical or non-clinical needs are met daily, adjusting staffing as directed by leadership, and delegating assignments and tasks as necessary.

Responsibilities

• Provide leadership and departmental support around system initiatives, strategies, and projects.
• Develop trainings and roll out to staff within guidelines of departmental initiatives.
• Train staff, track and monitor trainings, identify gaps or needs in trainings.
• Create strategies for departments that support initiatives, goals, budgets, staffing, etc.
• Implement strategic plans and carry through to completion.
• Maintain department goals and tasks to keep them on schedule.
• Run projects and pull identified resources or work groups when needed for various departmental needs or issues.
• Support leader in day to day work flows and coverage.
• Ensure clinical or non-clinical needs will be met daily.
• Adjust staffing or handle staffing at direction of leadership as needed.
• Delegate assignments and tasks.
• Coordinate the daily activities of the team.
• Plan and schedule work assignments when needed.
• Anticipate and resolve problems.
• Investigate patient satisfaction discrepancies and make recommendations to resolve and ensure future discrepancies are not repeated.
• Act as Subject Matter Expert for department within scope of practice.
• Ensure clinic supplies are ordered just in time and within budget.
• Create and maintain metrics to which teams would be held accountable.
• Review metrics with leadership and ensure success of team members.
• Regularly run reports and track trends.
• Create action plans around negative trends identified and act as SME in areas of concentration.
• Create and ensure standardized work throughout assigned work area.
• Establish with leadership team best practices and publish them.
• Maintain departmental SOPs, practices, etc.

Requirements

• High School Diploma or GED required.
• Associate's Degree preferred.
• Minimum of 2+ years experience in a healthcare ambulatory setting required.