Ambulatory Patient Access Representative - BHP (Part Time - Weekends Only)

About the position

The Ambulatory Patient Access Representative plays a crucial role in the patient registration process at Nationwide Children's Hospital. This part-time position, specifically for weekends, involves greeting and registering patients, managing appointment schedules, and ensuring accurate medical chart handling. The representative is expected to provide excellent customer service while adhering to best practices and standard operating procedures.

Responsibilities

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated and communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met, instructing customers on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable, instructing customers on requirements.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Requirements

• High school graduate; Associate's Degree preferred.
• One-year previous health care experience preferred.
• CPR certification (based on position and as determined by manager).
• Demonstrated computer skills required with the ability to navigate most current technology systems.
• Strong administrative skills required.

Benefits

• Part-time schedule with benefits eligibility.