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H. Lee Moffitt Cancer Center & Research Institute - Tampa, FL
posted about 2 months ago
About the position
The Ambulatory Patient Support Coordinator at Moffitt Cancer Center is responsible for creating a welcoming and supportive environment for patients and visitors across all hospital campuses. This role involves providing accurate information, guiding patients, and ensuring smooth patient flow throughout the facilities. The coordinator will actively participate in patient experience initiatives and collaborate with support services and nursing staff to enhance patient care and operational processes.
Responsibilities
- Provide accurate information and instructions to individuals across all hospital campuses.
- Maintain a consistently professional and positive demeanor when interacting with customers and colleagues.
- Handle multiple tasks efficiently in a fast-paced environment, including greeting, managing the information desk, and coordinating patient needs.
- Coordinate the flow of patients, families, and caregivers across all facility lobbies, employing strong customer service skills and critical thinking.
- Execute essential job functions related to patient flow and support patient access functions as needed.
- Collaborate with leadership on short and long-term projects to develop waiting room spaces and coordinate new construction or remodeling efforts.
- Evaluate patient flow, wait times, and operational processes such as scheduling, registration, checkout, and delays.
Requirements
- High School Diploma/GED or Associate's Degree.
- At least two years of customer service experience, which includes handling customer inquiries or related experience, or an associate degree can be substituted for the required experience.
- One year of healthcare experience is preferred.
- Excellent verbal, written, and listening skills.
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, Access, and web navigation.
- Strong business acumen and demonstrated strong motivational skills.
- High degree of customer focus and demonstrated ability to solve problems effectively.
Nice-to-haves
- Bilingual in Spanish is a preferred skill.
Benefits
- Health insurance
- Paid holidays
- Professional development opportunities
- Flexible scheduling options
