Amelia Island Club/Fernandina Beach, FL - Restaurant Operations Manager

Carolinas Chapter CMAA - Fernandina Beach, FL

Full-time - Mid Level

Fernandina Beach, FL

About the position

The Restaurant Operations Manager is responsible for overseeing the dining room service at the Amelia Island Club, ensuring a high standard of hospitality and cleanliness. This role involves managing and training dining room staff, maintaining budgetary constraints, and developing programs to enhance revenue through improved service and guest experiences.

Responsibilities

• Hire, train, supervise, schedule and evaluate dining room staff
• Plan dining room setup based on anticipated guest counts and client needs
• Lead by example in adhering to and enforcing standards set forth in the employee handbook and standard operating procedures
• Take reservations, check table reservation schedules and maintain reservation logs
• Greet and seat members and guests
• Supervise dining room staff to ensure proper service
• Inspect dining room employees to ensure they are in proper and clean uniforms
• Provide reports concerning employee hours, schedules, pay rates, job changes, tip pools, etc.
• Ensure all side work is accomplished and cleaning of all equipment and storage areas are completed
• Direct pre-meal meetings with dining room personnel; relay information and policy changes
• Ensure correct appearance, cleanliness and safety of dining room areas, equipment and fixtures
• Make suggestions about improvements in dining room service procedures and layout
• Produce daily or meal-period revenue analyses and other reports from point-of-sale systems
• Ensure that the dining room and other Club areas are secure at the end of the business day
• Regularly inspect all service areas and equipment to ensure sanitation and safety standards are met
• Maintain an inventory of dining room items and ensure they are properly stored and accounted for
• Develop and maintain the dining room reservation system and execute functions as needed
• Monitor dining room labor and supplies budget to achieve financial goals
• Develop and update policy and procedure manuals for service staff
• Assist in service as needed
• Confirm that all dining room closing procedures have been completed and ensure area is secure
• Ensure compliance with local and state laws regarding food safety and service of alcoholic beverages
• Perform other duties as assigned

Requirements

• High school diploma or GED preferred
• 3+ years of experience related to the duties specified
• Demonstrated ability to hire, supervise and train employees
• Ability to manage food and beverage cost controls and operating procedures
• Demonstrated accounting skills
• Polished, professional appearance and presentation
• Ability to meet deadlines and maintain quality and safety standards
• Strong oral and written communication skills
• Excellent interpersonal and relationship-building skills
• Excellent internal and external customer service