Amenity Center Manager

$79,050 - $93,000/Yr

Cushman & Wakefield - Long Island City, NY

Full-time - Entry Level

Long Island City, NY

Real Estate

About the position

As the Amenity Center Manager, you will play a crucial role in enhancing the client experience by serving as the primary point of contact between the building's amenity center offerings and the property management team. You will be responsible for ensuring seamless communication, efficient operations, and a high level of customer satisfaction within the amenity center, while also collaborating with the management team to align amenity center activities with overall property management goals. The amenity center is defined as the conference room, food hall, fitness center, and the rooftop club and terrace. Along with oversight of the amenity center, you will also assist the property management team with delegated tasks as needed. In this role, you will serve as the key liaison between the amenity center staff and property management, facilitating regular meetings and updates to align goals and objectives. You will monitor and assess the day-to-day operations of the amenity center, ensuring it is run efficiently and according to established guidelines. Your collaboration with the amenity center staff will be essential in implementing and improving operational processes and procedures. Promoting client engagement and satisfaction will be a priority, as you oversee the quality of amenities and services provided. You will gather feedback from clients and communicate their needs and concerns to senior leadership for action. Additionally, you will assist in the preparation and management of the amenity center's budget, ensuring that expenses are controlled and aligned with financial goals. Working with the marketing team, you will develop and implement strategies for promoting the amenity center's offerings to clients and collaborate on client events and programs to enhance community and building engagement. Compliance with all applicable regulations, codes, and safety standards will be your responsibility, as well as preparing regular reports on amenity center performance and presenting findings to senior leadership. You will analyze data and feedback to identify areas for improvement and implement necessary changes, while also providing full administrative support and ensuring all property files are maintained in an orderly manner.

Responsibilities

• Serve as the key liaison between the amenity center staff and property management.
• Facilitate regular meetings and updates between the amenity center team and senior leadership to align goals and objectives.
• Monitor and assess the day-to-day operations of the amenity center, ensuring it is run efficiently and according to established guidelines.
• Collaborate with the amenity center staff to implement and improve operational processes and procedures.
• Promote client engagement and satisfaction by overseeing the quality of amenities and services provided.
• Gather feedback from clients and communicate their needs and concerns to senior leadership for action.
• Assist in the preparation and management of the amenity center's budget, ensuring that expenses are controlled and aligned with financial goals.
• Work with the marketing team to develop and implement strategies for promoting the amenity center's offerings to clients.
• Collaborate on client events and programs to enhance community and building engagement.
• Ensure that the amenity center operates in compliance with all applicable regulations, codes, and safety standards.
• Coordinate with relevant departments to address any safety or compliance issues promptly.
• Prepare regular reports on amenity center performance and present findings to senior leadership, as requested.
• Analyze data and feedback to identify areas for improvement and implement necessary changes.
• Prepare and coordinate bid proposals and service contracts.
• Provide full administrative support, including phone support, typing, reports, filing and distribution of correspondence.
• Coordinate office supplies in absence of a property administrator.
• Ensure invoices are processed in accounting with appropriate back-up and according to established procedures.
• Oversee maintenance of work order and purchase order systems.
• Ensure all property files are prepared and maintained in an orderly and logical manner, including leases and contracts.
• Ensure Certificates of Insurance for tenants and vendors are up to date.
• Participate in performance oversight of all service contractors who perform contract services.

Requirements

• Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred).
• Proven experience in property management, hospitality, or customer service roles.
• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and property management software.
• Customer-focused attitude with a passion for enhancing client satisfaction.

Nice-to-haves

• Customer service experience preferred.
• Ability to give and take direction and to interface with decision makers in a professional manner and maintain confidential information.

Benefits

• Health insurance coverage.
• Vision insurance coverage.
• Dental insurance coverage.
• Flexible spending accounts.
• Health savings accounts.
• Retirement savings plans.
• Life insurance programs.
• Disability insurance programs.
• Paid and unpaid time away from work.