AMI Operations Analyst (Hybrid)

$83,000 - $93,000/Yr

Eversource Energy - Southborough, MA

Full-time - Mid Level

Southborough, MA

Utilities

About the position

The AMI Operations Analyst is responsible for managing and resolving exceptions within the Advanced Metering Infrastructure (AMI) system, ensuring the accuracy and efficiency of meter data flow. This hybrid role requires strong analytical and problem-solving skills, along with collaboration across various teams to maintain operational efficiency and improve data management processes.

Responsibilities

• Resolve exceptions within the AMI Head-End System and Meter Data Management System.
• Monitor network performance through service-level agreements and AMI head-end for events and alarms.
• Log tickets with vendor's Customer Support or liaise directly on the phone with vendor's support staff to resolve network issues.
• Conduct investigation of relevant meter events and alarms, ensuring timely resolution of meter-related incidents.
• Troubleshoot unreachable meters utilizing back-office software and systems.
• Analyze and diagnose issues causing exceptions in meter data.
• Perform detailed analysis of exceptions to identify patterns and anomalies.
• Issue field service orders in the CIS system to troubleshoot meters requiring in-person visits.
• Generate reports on exception trends and resolution status.
• Provide insights and recommendations for improving data accuracy, process automations, and system performance.
• Collaborate with cross-functional teams, including IT, field operations, and customer service, to address and resolve exceptions.
• Provide support for the maintenance, upgrade, and enhancement of AMI functionality.
• Participate in system testing and validation to ensure data integrity.
• Propose and implement process improvements to reduce the occurrence of exceptions.

Requirements

• Bachelor's degree in computer science, Information Technology, or Engineering.
• Three (3) plus years' experience in AMI meter applications, data management, or a related role.
• Thorough knowledge of AMI systems and utility metering infrastructure.
• Effective communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits

• Competitive total rewards program
• Annual salary range of $83,000 - $93,000 plus incentive