Amusement Supervisor

$39,520 - $42,640/Yr

Round1 - Chandler, AZ

posted 2 months ago

Full-time - Mid Level
Chandler, AZ
Performing Arts, Spectator Sports, and Related Industries

About the position

The Amusement Supervisor at Round1 is responsible for supporting the Amusement Manager and/or General Manager in overseeing the Amusement Department. This role focuses on delivering excellent customer service, assisting employees with problem-solving, and ensuring compliance with company policies and procedures. The supervisor will spend a significant amount of time on the floor, actively engaging with customers and staff to achieve departmental sales goals and maintain operational efficiency.

Responsibilities

  • Support the Amusement Manager and/or General Manager in managing the Amusement Department.
  • Achieve departmental sales goals through efficient execution of company policies.
  • Provide personal sales support and troubleshoot issues in the amusement department, especially during busy times.
  • Control payout ratios of crane operations by monitoring payout numbers and customer interactions.
  • Conduct tills checks, refunds, credit, and ticket adjustments according to company policy.
  • Perform opening and closing procedures for the department.
  • Complete amusement-related reports assigned by the Amusement Manager and corporate office.
  • Assist in planning and preparing work schedules and employee assignments.
  • Monitor store inventory levels daily to ensure product availability.
  • Supervise department employees to ensure compliance with operational practices and policies.
  • Ensure employees adhere to security, sales, and safety procedures.
  • Assist in training all store amusement employees.
  • Cross-train in other departments as needed.
  • Attend all department and store meetings as assigned.

Requirements

  • Associate's degree
  • 2-3 years of retail management experience, preferably in entertainment, retail, or hospitality industries.

Benefits

  • Health insurance
  • Dental insurance
  • Paid time off
  • 401(k) matching
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