Analyst, Accounts Receivable

T-Mobile US - Overland Park, KS

Full-time - Entry Level

Overland Park, KS

Telecommunications

About the position

Be unstoppable with us! T-Mobile is synonymous with innovation and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! Reporting to the Sr Manager/Manager, Accounts Receivable, the Accounts Receivable Analyst will work within the Order to Cash (OTC) team to initially assist in implementing new areas within the Finance, Procurement & Supply Chain (FP&SC) Magenta Services group to develop continuous operational improvements, procedure documentation, and reports to achieve industry standard methodologies. Applying strong analytical and customer service skills, the Accounts Receivable Analyst will be responsible for meeting OTC targets, maximizing cash flow with a clear strategy for leading assigned portfolio of clients and revenue streams, and working closely with both internal and external partners to proactively identify and resolve issues that may lead to payment performance issues including billing discrepancies, missing credits, and misapplied payments. Ensuring invoice accuracy by reviewing and confirming that billing data conforms to specifications prescribed by the contract or established business rules is also a key responsibility. This position may also be responsible for performing collections related tasks including leading escalations, resolving deductions and disputes, and performing audits. The successful Analyst must be an efficient self-starter with an ability to operate effectively in a fast-paced, ever-changing environment. Familiarity with using SAP/ERP, Infosys, and Concentrix is preferred.

Responsibilities

• Ownership and management of assigned portfolio of accounts.
• Establish an effective AR management strategy to increase cash flow and minimize debt by improving and optimizing processes to drive operational excellence.
• Ensuring timely and accurate billing and collections of the receivable.
• Document all interactions with internal and external customers for historical reference and potential dispute resolution.
• Maintain accurate customer data, establish effective billing and cash application processes to minimize exceptions.
• Establish a proactive collection process.
• Investigate use of technology to automate repetitive tasks or work with offshore partner to transfer those tasks offshore.
• Develop strategic partnerships with internal groups to help handle the day to day business processes and escalations.
• Identify potential improvements in execution designed to ensure the operational health and success of the department and partner with different departments to contribute to implementation.
• Build and maintain process documentation & workflows and cross-train as backup for other team analysts.
• Apply analysis tools to provide reporting.
• Reconcile and validate postings and activities performed in production.

Requirements

• Bachelor's Degree in Finance, Accounting, or other related discipline (Required)
• 2+ years of work experience in accounts receivable
• Advanced computer skills (MS Office, Word, PowerPoint)
• Advanced Excel (Required)
• Experience with SAP or similar ERP system (Required)
• Superior oral and written communication skills including the ability to flex communication style and to communicate effectively at all organizational levels (Required)
• Advanced analytical skills (Preferred)
• Strong organizational and time management skills; effectively balance multiple priorities and meet deadlines (Required)
• Experience working directly with and training offshore vendor partners (Preferred)

Nice-to-haves

• Advanced SAP proficiency (Preferred)
• Ability to build lasting and effective working relationships with both internal and external partners to drive resolutions (Required)

Benefits

• 401(k)
• AD&D insurance
• Childcare
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Family leave
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off and up to paid 12 holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short and long term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs