CVS Health - Miami Beach, FL

posted 6 days ago

Full-time - Entry Level
Miami Beach, FL
Health and Personal Care Retailers

About the position

The Case Management Coordinator at CVS Health plays a crucial role in assessing, planning, implementing, and coordinating case management activities for members. This position emphasizes a human-centric approach to health care, requiring significant travel within Miami Dade county to meet members face-to-face. The role is designed for self-motivated and detail-oriented individuals who can manage a caseload of supportive and medically complex members, ensuring their overall wellness through effective communication and coordination of services.

Responsibilities

  • Telephonically and/or face-to-face assess, plan, implement, and coordinate all case management activities with members.
  • Evaluate the medical needs of members to facilitate their overall wellness.
  • Manage a caseload that includes supportive and medically complex members.
  • Develop proactive courses of action to address issues and enhance member outcomes.
  • Determine appropriate services and supports based on members' health needs, including prior authorizations and coordination with providers.

Requirements

  • Bilingual in English and Spanish.
  • 1+ year of experience in behavioral health or a long-term care setting.
  • Ability to multitask, prioritize, and adapt to a fast-paced environment.
  • Effective verbal and written communication skills.
  • Computer proficiency in Microsoft Word, Excel, and Outlook required.
  • Experience in case management and discharge planning.

Nice-to-haves

  • Managed Care experience.

Benefits

  • Medical, dental, and vision benefits.
  • 401(k) retirement savings plan.
  • Employee Stock Purchase Plan.
  • Fully-paid term life insurance plan.
  • Short-term and long-term disability benefits.
  • Well-being programs and education assistance.
  • Free development courses.
  • CVS store discount and discount programs with partners.
  • Paid Time Off (PTO) and paid holidays.
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