BD - Franklin Lakes, NJ
posted 6 months ago
At BD, we are committed to advancing the world of health, and as a Commercial Business Process Data Quality Analyst, you will play a crucial role in this mission. This position is part of the Commercial & Customer Operations (CCO) team, which is dedicated to enabling commercial strategy and driving profitable sales growth. The CCO team focuses on exceeding customer needs and improving customer experience through effective contracting, sales operations, business analytics, and program management. Your work will involve standardizing, automating, and integrating processes to ensure data integrity and responsiveness to the evolving needs of our customers and corporate strategies. In this role, you will support the data integration team in harmonizing data elements across the customer experience. This includes conducting data validation, performing trend analysis, and generating exception reports. You will collaborate with leadership across sales, marketing, and internal stakeholders to identify and resolve data issues, ensuring that the foundational data structure meets various business needs. Your adaptability and commitment to continuous improvement will be essential for success in this position. You will be responsible for supporting the analytics and reporting strategy for the US Region and its supported businesses. This involves developing and implementing tools and processes to streamline issue resolution and prevent recurring problems. You will engage in critical data harmonization activities that enable long-term automation and scalability, becoming a domain expert in the end-to-end sales reporting process. Additionally, you will build, train, and apply tools to automate sales tracing and case resolution processes, while also developing standardized processes and tools for both internal and external audiences. Your role will require ongoing assessment of analytics tools and dashboards to ensure their usability and effectiveness. You will collaborate with Business Unit Management, Marketing, and Sales to understand their information needs, optimizing existing tools and creating new solutions. Furthermore, you will partner with key collaborators to document business requirements and translate them into validated work that adheres to governance policies. You will also support all pillars of Commercial Operations regarding performance metrics and lead key projects as assigned by leadership, holding accountability for team goals.