Analyst, Contract Operations

BD - Vernon Hills, IL

Full-time - Entry Level

Vernon Hills, IL

5,001-10,000 employees

Miscellaneous Manufacturing

About the position

Reporting to the Manager of Contract Operations, this position is responsible for supporting BD's Single Group (GPO) Affiliation Policy through the execution of key activities surrounding the management of GPO (National & Regional) and/or Local agreements. This includes Custom, Courtesy, Self-Distributors, and Non-GPO agreements, such as National Reference Labs and OEM, specifically for BD's Commercial Consumable Sales Contracts across all US business segments. The segments include BD Medical (Medication Delivery Solutions & Medication Management Solutions), BD Life Sciences (Integrated Diagnostic Solutions), and BD Interventional (Peripheral Intervention, Surgery, & Urology and Critical Care) across all customer segments, excluding Pharmaceutical Systems, BioSciences, and IDS Capital. The Analyst will ensure that members are aligned appropriately to a single GPO through accurate processing of GPO Group Transitions and/or Local contract review and preparation for new and renewal agreements. This role serves as a key point of contact for pricing and membership-related internal and external inquiries. The position requires regular engagement and collaboration with Distributor Partners, GPOs, BD Business Unit Sales, other Commercial Operations pillars, and Commercial Customers. The Analyst will support best-in-class, innovative, enterprise operational capabilities and policy, process, and governance to ensure effective implementation of complex, critical contracting activities internally, while ensuring alignment with BD strategies externally. Candidates must possess a growth mindset, a strong desire for continuous improvement, and an "attitude for better." Strong communication, technical, and organizational skills are essential, along with accountability for achieving key metrics.

Responsibilities

• Manage and resolve a large volume of external and internal inquiries in a timely manner, applying automation and reporting tools to meet stakeholder needs.
• Understand and support business and membership strategies to effectively communicate new customer pricing eligibility on GPO and/or local agreement requests.
• Facilitate and lead external/internal calls to quickly address and/or resolve stakeholder requests.
• Manage GPO Group Transitions, ensuring roster alignment and effective dating is set up properly and timely for transitioning members.
• Efficiently manage the removal and addition of member accounts from agreements across multiple ERP platforms (SAP Vistex, JDE), using BOTs and other automation.
• Prepare Dealer Notifications and advise servicing distributors of all contract pricing and membership details stemming from a Group Transition.
• Document, maintain, and centralize any membership-related pricing exceptions into contracting playbooks.
• Effectively communicate time-sensitive membership exceptions to other multi-functional teams to ensure alignment in downstream processes.
• Report out any local agreements that require modifications from GPO Transitions, using Power BI and/or other reporting tools.
• Communicate GPO Transition details to local contracting associates for agreement modifications.
• Provide support/training to distributor & customer community for Customer Care Portal related pricing and contracting inquiries.
• Ensure portal training desktop procedures are kept current.
• Provide domain expertise to help drive the design and implementation of solutions that improve accuracy, timeliness, and efficiency in the GPO Group Transition process.
• Maintain Contract related training material and update desktop procedures to support new system enhancements.
• Support SOX control audits by ensuring all vital documentation is provided timely.
• Collaborate with Distributor partners on the contract loading process, including EDI 845 onboarding.
• Participate in required testing and ensure completion prior to launch.
• Collaborate with Business partners to drive continuous improvements around GPO and/or Local contract execution and renewal processes.
• Collaborate with the Contract Finance Operations team on GPO or Local contract execution activities that can impact chargebacks processes.
• Provide domain expertise when collaborating with SAP & JDE IT partners, articulating business requirements and leading testing to ensure technology functionality supports contracting activities.
• Be accountable for key metrics, key performance indicators, SLAs, and Individual Impact Goals to meet strategic goals.
• Create and implement opportunities to improve the overall customer experience.

Requirements

• BA/BS and/or equivalent experience (required)
• 1-3 years' experience in commercial contract operations and/or related areas
• General understanding of end-to-end commercial contract operations processes
• Intermediate level proficiency in Excel with the ability to manipulate large data to draw insights
• Experience with Data Mining tools; SAP BI, Power BI, QlikView, Vistex, & JDE ERP knowledge (preferred)
• Good communication skills: verbal and written
• Ability to build and maintain strong multi-functional business partner relationships
• Analytical problem solver with discernment
• Demonstrates a growth mindset to find opportunities for continuous improvement

Nice-to-haves

• Experience with automation tools and reporting software
• Familiarity with contract management systems
• Knowledge of healthcare industry regulations and compliance standards

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k retirement plan
• Paid time off
• Flexible scheduling
• Professional development opportunities
• Employee discount programs