Analyst, Customer Onboarding and Partnership

$63,000 - $101,000/Yr

Mastercard - O'Fallon, MO

Full-time - Entry Level

O'Fallon, MO

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Analyst, Customer Onboarding and Partnership role at Mastercard focuses on supporting the licensing of new qualified entities into the Mastercard network. This position is integral to the North America Franchise Onboarding & Partnership team, which is responsible for onboarding entities and managing the lifecycle governance and risk management of Mastercard's customer base. The role involves collaboration with various internal stakeholders and requires strong analytical and communication skills to drive successful onboarding processes.

Responsibilities

• Drive conversations to support the critical early phases of new Customer business into our network.
• Collaborate with internal stakeholders (business development, product, account managers/technical account managers, Customer implementation & Delivery teams) to successfully implement the allocation of internal assets for Customers to issue and acquire.
• Create end-to-end onboarding documentation used to train our shared services to support BAU process.
• Review and approve prepaid and crypto programs and licensing applications prior to Customer go-live.
• Provide input and share takeaways to continuously improve Mastercard integration capabilities and processes as it relates to customer onboarding.
• Proactively support Customer requests as it relates to their Licensing portfolio.
• Effectively problem solve when issues/challenges related to integration arise.

Requirements

• Bachelor's degree
• Strong business and financial acumen
• Experience in strategy and execution and project management
• Consulting background a plus
• Track record of impact and execution on strategic and critical projects requiring business analysis or problem-solving skills
• Experience leading cross-functional projects
• Capable of multi-tasking in a fast-paced environment
• Strong Communication (written and verbal) and interpersonal skills
• Excellent time management, planning and organizational skills
• Strong analytical skills and comfortable using data to support thinking/recommendations.

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave)
• 10 annual paid sick days
• 10 or more annual paid vacation days based on level
• 5 personal days
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement
• Gender-inclusive benefits