Sonoco Products - Canton, OH

posted 5 months ago

Full-time - Entry Level
Canton, OH
5,001-10,000 employees
Paper Manufacturing

About the position

As an Analyst in the Division Supply Chain at Sonoco, you will play a crucial role in ensuring the smooth operation of our Board Mill maintenance department. Your primary responsibilities will include planning, organizing, and directing activities to ensure employee safety, proper preventative maintenance, and maximum uptime of the board machine. You will be the key point of contact for customer orders, managing the entry of customer orders, change orders, and credit orders for finished goods into our ERP system. This role requires you to interact closely with plant production control personnel to manage customer order releases effectively. In this position, you will serve as the front-line liaison between plant operations and customer operations, addressing daily, weekly, and monthly requirements and associated issues. These issues may include customer requirements, notices of complaint, and changes in customer demand. You will also be responsible for maintaining accurate and timely online customer forecasts, which are essential for the entire planning and control cycle. Monitoring shipping schedules and logistical issues with various production plants will be part of your duties, as well as identifying, disposing of, and following up on slow-moving, aged, and surplus inventories. You will participate in or initiate various customer conference calls as required, and customer visits may also be necessary to establish and enhance communications. Your role will involve interacting with various disciplines within the supply chain, including plant schedulers, PC managers, shipping, sales, and corporate planning. A working knowledge of associated bill of material accuracy, graphics, and can configuration processes will be beneficial. Ultimately, you will play a key role in achieving plant and corporate production planning and control goals, contributing to the overall success of Sonoco's operations.

Responsibilities

  • Receives and enters customer orders, change orders and credit orders for finished goods into an ERP system.
  • Manages customer order releases interacting with plant production control personnel.
  • Serves as front line liaison between plant operations and customer operations regarding daily, weekly, and monthly requirements and associated issues.
  • Maintains accurate and timely on-line customer forecasts.
  • Assists in monitoring shipping schedules and logistical issues with the various production plants.
  • Accountable for the identification, disposition, and necessary follow-up of slow moving, aged, and/or surplus inventories.
  • Participates or initiates various customer conference calls as required.
  • Interacts with various disciplines within the supply chain including plant schedulers, PC managers, shipping, sales and corporate planning.
  • Plays a key role in the achievement of plant and corporate production planning and control goals.

Requirements

  • Associate's degree or equivalent work experience.
  • 3+ years of experience in customer service in a manufacturing environment.
  • Proficiency with Microsoft Office (including Excel, Word and PowerPoint) and experience with ERP systems required.
  • Strong accuracy working with numbers.
  • Well-polished written communications and verbal skills.
  • Ability to work in a team environment with other CSRs in various supportive roles.
  • Ability to multi-task in a fast paced and vibrant work environment.

Benefits

  • Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
  • 401(k) retirement plan with company match
  • Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
  • Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
  • Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
  • Tuition reimbursement
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