Analyst, Field Training, Burger King, Company Operations

Burger King - Miami, FL

Full-time - Mid Level

Miami, FL

10,001+ employees

Food Services and Drinking Places

About the position

The Analyst, Field Training position at Burger King involves developing and training restaurant managers and managers in training within the assigned market. The role focuses on maintaining certified training restaurants, providing coaching and personal instruction, and analyzing business metrics to improve restaurant performance. The analyst will also conduct classroom training and onsite visits to enhance guest satisfaction and operational metrics.

Responsibilities

• Responsible for maintaining a certain number of certified training stores
• Responsible for creating a training curriculum for restaurant managers as defined by a series of core competencies
• Responsible for delivering consistent reports that track GURU completion and OSAT metrics
• Responsible for updating and rolling out training seminars and presentations to field employees
• Responsible for giving coaching and feedback to restaurant management
• Visits restaurant managers to review restaurant performance
• Develops and trains restaurant managers
• Assesses and evaluates the manager's level to fulfill manager responsibilities
• Coaches employees to improve restaurant performance, impact, overall profitability and operations scores
• Implements tools and systems in the restaurants to help improve the business' operations

Requirements

• Bachelor's degree in business or related field
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Knowledge of company restaurant systems
• Skilled in managing multiple priorities and projects; skilled in interacting effectively under difficult circumstances and tight deadlines
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether orally or in writing
• 2 to 4 years previous experience; specific experience in Franchise Operations preferred

Benefits

• Comprehensive global paid parental leave program
• Free telemedicine and mental wellness support