Analyst - Flight Operations Process Improvement

United Airlines - Arlington Heights, IL

Full-time - Entry Level

Arlington Heights, IL

Air Transportation

About the position

The Flight Operations Process Improvement Analyst at United Airlines plays a crucial role in enhancing operational efficiency by analyzing existing processes, identifying gaps, and implementing improvements. This position requires a detail-oriented individual with strong analytical skills who can collaborate with cross-functional teams to optimize processes and ensure effective project execution.

Responsibilities

• Conduct thorough analyses of existing processes to identify inefficiencies, redundancies, and areas for improvement
• Apply both data driven and experience driven approaches to assess performance and derive actionable insights
• Present findings, process maps, and recommendations to management and other key stakeholders in a clear and actionable format
• Design and conduct tests of proposed process changes to evaluate their effectiveness and impact
• Analyze test results and performance data to validate the effectiveness of implemented changes and ensure they meet desired outcomes
• Partner with process owners, schedulers, and pilots in the operation to harvest feedback to develop and implement operating goals to improve efficiency and experience
• Engage with stakeholders to capture detailed requirements and pain points for thorough analysis
• Facilitate workshops and meetings to drive consensus and gather feedback on process improvements
• Assess and prioritize process improvement initiatives based on impact, feasibility, and alignment with organizational goals
• Develop and manage a prioritization framework to balance competing demands and allocate resources effectively
• Coordinate with stakeholders to ensure that high-priority issues are addressed promptly while maintaining progress on other initiatives

Requirements

• High school diploma or equivalent
• 2+ years of analytics and/or process improvement projects
• 2+ years of professional work experience
• Proficient with MS: PowerPoint, Word, Excel
• Strong interpersonal, verbal and presentation skills
• Experience with process mapping and system analysis
• Ability to travel domestic/international up to 30%
• Ability to work from Arlington Heights and Willis Tower locations
• Ability to observe the operation on all shifts, holidays, and IRROPs events as needed for research
• Must be legally authorized to work in the United States for any employer without sponsorship
• Reliable, punctual attendance is a crucial function of the position

Nice-to-haves

• Associate degree or 2 years of relevant work experience
• Aviation
• Engineering
• Business
• Digital Technology
• 2 years of analytics and/or process improvement projects
• Airline proven experience
• Experience with data visualization tools (i.e., Power BI, Spotfire, Python, Foundry)

Benefits

• Competitive benefits package
• Parental leave
• 401k
• Space available travel privileges