Analyst - Flight Operations Process Improvement

United Airlines - Arlington Heights, IL

Full-time - Mid Level

Arlington Heights, IL

Air Transportation

About the position

The Flight Operations Process Improvement Analyst at United Airlines plays a crucial role in enhancing operational efficiency by analyzing and optimizing processes within the Flight Operations team. This position involves collaborating with cross-functional teams to identify inefficiencies, create process maps, and implement improvements that align with organizational goals. The analyst will utilize both data-driven and experience-driven approaches to derive actionable insights and present findings to management and stakeholders.

Responsibilities

• Analyze existing processes to identify inefficiencies and areas for improvement.
• Create process maps to visualize workflows and identify gaps.
• Collaborate with cross-functional teams to optimize processes and ensure efficient project execution.
• Present findings and recommendations to management and stakeholders in a clear format.
• Design and conduct tests of proposed process changes to evaluate their effectiveness.
• Analyze test results and performance data to validate implemented changes.
• Engage with stakeholders to capture detailed requirements and pain points.
• Facilitate workshops and meetings to gather feedback on process improvements.
• Assess and prioritize process improvement initiatives based on impact and feasibility.
• Coordinate with stakeholders to address high-priority issues promptly.

Requirements

• High school diploma or equivalent.
• 2+ years of analytics and/or process improvement projects.
• 2+ years of professional work experience.
• Proficient with Microsoft PowerPoint, Word, and Excel.
• Strong interpersonal, verbal, and presentation skills.
• Experience with process mapping and system analysis.
• Ability to travel domestically/internationally up to 30%.
• Ability to work from Arlington Heights and Willis Tower locations.

Nice-to-haves

• Associate degree or 2 years of relevant work experience.
• Aviation Engineering or Business Digital Technology background.
• Experience with data visualization tools (e.g., Power BI, Spotfire, Python, Foundry).
• Airline proven experience.

Benefits

• 401(k)
• Parental leave
• Space available travel privileges