Analyst, Fraud Operations

Avant - Chicago, IL

Full-time - Entry Level

Chicago, IL

Real Estate

About the position

Avant is seeking knowledgeable fraud professionals to join our Fraud Operations team in Chicago. This position plays a critical role in supporting real-time escalations of applications within Avant's account opening funnel, conducting offline analysis of emerging threat vectors, and communicating investigation details to key business leaders and stakeholders. The successful candidate will be responsible for reviewing and remediating escalations initiated from Avant's account opening funnel, leveraging in-depth fraud investigations and a solid understanding of fraud topologies and tactics. In this role, you will support the team's comprehensive, end-to-end investigations by contributing to the analysis of high-risk fraud patterns, trends, and typologies that impact Avant. You will also assist in structuring and organizing large datasets, collaborating with a wide range of internal stakeholders to ensure that all investigative steps are completed effectively and efficiently. Collaboration with Avant's fraud analytics team, BSA/AML team, and call center operations will be essential to identify emerging threats, collect evidence, and communicate pertinent findings to business leaders and key stakeholders. Additionally, you will support the team's deep-dive root cause analyses, which are critical components of each investigation. You will provide recommendations to fraud leadership regarding gaps and opportunities for improvement in Avant's customer authentication policy, as well as product issues and opportunities, including options to detect and restrict fraudulent accounts earlier in the accounts' lifecycle. Your participation will also help streamline fraud operational workflows around transaction review and account investigations, and you will partner with Policy, Data Science, and Engineering teams to improve tooling that scales internal operations for fraud.

Responsibilities

• Review and remediate escalations initiated from Avant's account opening funnel based on in-depth fraud investigations.
• Support the team's comprehensive, end-to-end investigations by analyzing high-risk fraud patterns, trends, and typologies.
• Assist in structuring and organizing large datasets and collaborate with internal stakeholders to ensure effective investigative steps are completed.
• Collaborate with Avant's fraud analytics team, BSA/AML team, and call center operations to identify emerging threats and collect evidence.
• Communicate pertinent findings to business leaders and key stakeholders.
• Support deep-dive root cause analyses as a critical component of each investigation.
• Provide recommendations to fraud leadership regarding gaps and opportunities for improvement in customer authentication policy.
• Participate in streamlining fraud operational workflows around transaction review and account investigations.
• Partner with Policy, Data Science, and Engineering to improve tooling for scaling internal operations.

Requirements

• Bachelor's degree required or 2+ years experience in fraud, conducting cyber fraud or other financial crime-related analysis or investigations, or equivalent.
• Proficiency with Microsoft Office and SQL.
• Understanding of financially motivated cybercrime trends and typologies.
• Strong oral, written, and interpersonal communication skills to communicate complex information accurately and clearly.
• Self-motivated, team player, curious, focused, and passionate about fraud.
• Ability to work efficiently in a fast-paced, changing environment with competing priorities.

Benefits

• Choice of great Medical, Dental, and Vision Insurance Plan options
• 401(k) Match
• Unlimited Paid Time Off
• Flexible Work Environment
• Generous Paid Parental Leave
• Lunch Allowance (Fooda) and In-office Snacks
• WFH Stipends for Remote Employees
• Access to LinkedIn Learning for Professional Development
• No Meeting Wednesdays - planned time to Get Sh!t Done
• Summer Fridays
• Fun In-Office and Virtual Social Events
• Company swag