Analyst, Guest Experience and Operations Insights - Airport Dimensions

Collinson & Company - Plano, TX

Full-time - Mid Level

Plano, TX

Professional, Scientific, and Technical Services

About the position

The Analyst, Guest Experience and Operations Insights role at Airport Dimensions is focused on generating actionable insights that significantly impact business operations and guest experiences. This position involves developing and maintaining operational dashboards, analyzing data to identify trends, and providing insights to inform decision-making across various internal functions and external partners. The role requires a strong analytical mindset, excellent communication skills, and the ability to collaborate effectively with diverse teams.

Responsibilities

• Collect, analyze, and interpret data from various sources to identify trends, patterns, and operational opportunities for improvement.
• Develop insights using data and analytics that assist in improving guest experience, operational efficiency, and decision-making.
• Utilize data analysis and visualization tools to conduct in-depth analyses and reporting on operational performance, financial metrics, customer feedback, and other KPIs.
• Collaborate with operations teams to monitor and report SLA performance, track progress, and identify bottlenecks or improvement areas, and report on such metrics regularly.
• Manage partnership and internal reporting requirements across multiple workstreams, ensuring timely and accurate reporting.
• Assist in monitoring project deliverables to ensure that milestones are being met across all workstreams and clearly identify potential risks and/or issues.
• Analyze customer feedback and translate insights into actionable recommendations to improve the guest experience.
• Conduct ad-hoc analysis to support operational initiatives and strategic decision-making, including financial impact and analysis.
• Proactively identify opportunities for process improvement and automation and suggest innovative solutions.
• Ensure data protection regulations and safeguard sensitive information.

Requirements

• A Bachelor’s degree in a relevant field such as business/data analytics or data science.
• Minimum of 3 years of analytics experience, preferably within hospitality operations.
• Proven experience in data analytics or business intelligence, with strong analytical skills.
• Proficiency in data visualization tools such as Tableau, Power BI, or similar software.
• Advanced Excel skills, including data manipulation and pivot tables.
• Strong analytical and problem-solving abilities with excellent attention to detail.
• Ability to work independently and collaboratively on multiple projects simultaneously under time-sensitive operational conditions.
• Ability to prepare and organize data, information, and recommendations in a concise way to various audiences.

Nice-to-haves

• Familiarity with process improvement methodologies and automation tools is a plus.

Benefits

• Hybrid work environment with limited expectations for business travel.