Darden Restaurants - Orlando, FL
posted 3 days ago
About the position
The HR Technology Analyst partners with their team and clients to leverage the return on HR technologies by ensuring the Learning Tool delivers the designed process, reports and service levels to meet or exceed user requirements. This position serves as a point-of-contact for assigned system(s) and processes as well as assists process owners with initial and on-going system configuration, process administration and reporting, data integration with other systems, system upgrades, and continuous process improvement. The HR Technology Analyst consults with process owners and clients to establish projects to implement new or enhanced processes and manages projects to completion, including change management and training coordination. The position is also responsible for other HR technology and processes as secondary support as needed but is primarily supporting the Learning Tool.
Responsibilities
- Coordinate production support for assigned system(s), researching and resolving problems, unexpected results or process flaws, performing scheduled activities, and escalating and resolving issues with vendor as needed.
- Assist process owner and teams with the identification of process and reporting enhancements; act as project leader to implement system configuration/reporting changes as well as training and change management.
- Maintain and support a variety of queries utilizing appropriate reporting tools to measure and assess process and system effectiveness, ensure legal and regulatory compliance and provide meaningful information to management. Partner with HR Technology Sr Analyst to design and test complex reports.
- Maintain process maps and data dictionary for assigned system(s). Support the data accuracy and integrity of systems by running queries and analyzing data using qualitative/quantitative measurement and data collection/design principles. Assist with enterprise reporting.
- Recommend process/service improvements, innovative solutions, policy changes, etc. for process owner consideration.
- Develop and maintain user procedures, guidelines and documentation such as job aids and training materials. Train users on processes/functionality. Train other Technology Analyst(s) on system and process administrator role.
- Assist Process Owner and teams with use of the system and maximizing system efficiency and effectiveness. Coach and support IT Help Desk to address requests or issues.
- Monitor system performance, research and resolve problems, address errors and flaws, and perform scheduled activities to ensure seamless operation.
- Communicate system or process changes effectively to users with varying levels of technical knowledge.
- Use in-depth Learning Tool knowledge to suggest system configuration changes and coordinate with HR Systems and IT teams as necessary to implement these changes.
Requirements
- Experience with Learning and Performance application(s)
- Uses effective approaches for choosing a course of action or develops appropriate solutions to issues that arise
- Experience in system implementations, including change management
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite or related software
Nice-to-haves
- Ability to work in a collaborative and matrixed team environment
- SQR, SQL, PeopleSoft Query preferred
- Ability to work on multiple projects simultaneously in a rapidly changing, fast-paced environment
- Ability to handle sensitive information confidentially
- Experience in system configuration, testing and validation
- Willingness and ability to lead positive change and influence desired outcomes
